Front Office Operations Manager

1 month ago


Qingdao, Shandong, China Hyatt Corporation Full time

Job Summary

We are seeking a skilled Front Office Operations Manager to join our team at the Grand Hyatt Changsha.

The successful candidate will assist in managing the day-to-day operations of the Front Desk, ensuring seamless guest experiences and exceeding customer expectations.

This is an exciting opportunity for a motivated professional with 2+ years of experience in front office management to take on new challenges and grow with our dynamic team.

About the Role

Key Responsibilities:

  • Assist the Front Office Manager in overseeing the efficient operation of the Front Desk
  • Develop and implement strategies to enhance guest satisfaction and loyalty
  • Maintain high standards of customer service and quality assurance

Requirements

Minimum Qualifications:

  • 2+ years of experience as Assistant Manager or Team Leader in a hotel front office
  • Excellent communication and customer relations skills

What We Offer

Competitive salary: $43,000 - $63,000 per year, depending on experience. This estimate is based on industry standards for similar positions in the United States.

We offer a comprehensive benefits package, opportunities for growth and development, and a collaborative work environment.



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