Senior Technical Service Specialist
1 month ago
About The Lubrizol Corporation
The Lubrizol Corporation is committed to creating a diverse and inclusive work environment that values the unique backgrounds and experiences of our candidates. Through a consistent, fair, and transparent hiring process, we strive to provide a positive job search experience that allows candidates to showcase their best selves.
Accountability:
The Technical Service and Application Development Specialist will be responsible for providing technical support to customers in the surface protection business, including problem-solving, product recommendation, and technical consulting. They will work closely with the surface protection marketing team to identify new development opportunities, develop application development plans, and execute projects according to project milestones.
Responsibilities:
- Fulfill day-to-day technical service operations, including customer visits, on-site troubleshooting, sales project support, and other tasks.
- Measure, monitor, and maintain customer relationships, developing strong bonds through problem-solving, product recommendation, and sales project execution.
- Fulfill technical work requests, design experiments, perform lab bench work to analyze and write reports to meet technical targets for customer projects.
- Develop related application processing skills and knowledge, train customer technicians in the lab, and provide technical service/troubleshooting in the field.
- Work closely with the surface protection marketing team and customers to explore new application development opportunities, conduct feasibility studies, and implement projects.
- Lead regional PPMP projects as technical leaders, monitor and report milestones timely and effectively.
- Define project planning and prioritization, manage project execution in line with Estane's project guidelines, ensure project objectives, deliverables, and milestones are met within agreed budgets, timing, and quality standards.
- Develop customized test protocols/simulation capabilities and create application databases.
- Provide technical presentations to customers and commercial partners, maintain close contact with the industry, and stay updated on the latest technology developments.
- Keep communication with the Lubrizol technical community, updated on new application development and new processing technology development activities.
- Support requirements with other technical personnel in the region.
Requirements – Education, Experience, Skills:
- Education Background: Master's Degree or above in chemistry and polymer or related field.
- Technical Skills:
- Extrusion processing technology preferred.
- Film science, injection molding, colorants & dispersants, coating, and/or adhesive application know-how will be added value.
- Other Experiences Preferred:
- Min. 6 years after master graduation or min. 3 years after got a doctor degree industrial working experience of product and application development at multinational national chemical company, additional technical service experiences are beneficial.
- In-depth understanding of polymer structure-processing-property relationship, hands-on experience in polymer formulation design & processing.
- Strong analytical and problem anticipation & solving skills; innovative, creative, and agility to think outside the box of common sense and generate novel technical approaches.
- Excellent interpersonal, verbal & written communication, presentation, and listening skills; ability to communicate effectively to a wide variety of audiences (internal & external), strongly influence and convince team members to make right decisions together.
- Highly motivated towards goals & objectives.
- Excellent organization and planning skills; multi-tasking.
- Fluency in oral and written English communication and good presentation skills are needed.
Ready to take the next step in your career? Apply now and let's shape the future together
This is a great time to join The Lubrizol Corporation. We are committed to continuous learning and development. We are not only dedicated to the company's success but also to providing meaningful support to our employees, customers, and communities.
We are committed to operating safely and responsibly, prioritizing safety, sustainability, ethics, and compliance in all our work. The well-being of our employees, customers, and communities is essential to our culture and way of working.
As a diverse global team, we are dedicated to solving some of the world's most pressing challenges through Lubrizol's technology, improving and influencing people's lives. We never settle for the status quo, striving to do better.
Over 90 years ago, one of the founding principles of The Lubrizol Corporation was to treat every employee with respect. Today, that same commitment is stronger than ever.
We are also committed to providing an environment where every employee can thrive, regardless of their race, color, religion, gender, nationality, sexual orientation, gender identity, disability, or any other characteristic.
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