Senior Technical Service Specialist

6 days ago

Songjiang, Shanghai, China Lubrizol Corporation Full time

About the Role:

The Lubrizol Corporation is seeking a highly skilled Technical Service and Application Development Expert to join our team. As a key member of our surface protection business, you will provide technical support to customers in the GC industry, working closely with our marketing team to identify new development opportunities and drive application development projects forward.

Key Responsibilities:

  • Fulfill day-to-day technical service operations, including customer visits, troubleshooting, and sales project support.
  • Develop and maintain strong customer relationships through problem-solving, product recommendation, and technical consulting.
  • Design and execute experiments, analyze data, and write reports to meet technical project targets.
  • Develop application processing skills and knowledge, train customer technicians, and provide technical service and troubleshooting in the field.
  • Work closely with the surface protection marketing team and customers to explore new application development opportunities, conduct feasibility studies, and implement projects.
  • Lead regional PPMP projects as technical leader, monitoring and reporting milestones in a timely and effective manner.
  • Define project planning and prioritization, manage execution, and ensure project objectives, deliverables, and milestones are met within agreed budget, timing, and quality standards.
  • Develop customized test protocols and simulation capabilities, create application databases, and provide technical presentations to customers and commercial partners.
  • Stay up-to-date with the latest technology developments and communicate with the Lubrizol technical community.
  • Support requirements with other technical personnel in the region.

Requirements:

  • Master's degree or above in chemistry and polymer or related field.
  • Extrusion processing technology preferred.
  • Film science, injection molding, colorants & dispersants, coating, and/or adhesive application know-how beneficial.
  • Minimum 6 years of industrial working experience in product and application development at a multinational chemical company, with additional technical service experience beneficial.
  • In-depth understanding of polymer structure-processing-property relationship and hands-on experience in polymer formulation design & processing.
  • Strong analytical and problem-solving skills, innovative thinking, and excellent interpersonal, verbal & written communication, presentation, and listening skills.
  • Highly motivated towards goals & objectives, excellent organization and planning skills, and multi-tasking ability.
  • Fluency in oral and written English communication and good presentation skills required.

About Lubrizol:

Lubrizol is a global specialty chemical company that delivers sustainable solutions to advance mobility, improve wellbeing, and enhance modern life. We value diversity in professional backgrounds and life experiences, and we strive to create a positive experience for candidates through a consistent, unbiased, and transparent recruitment process.

We recognize unique work and life situations and offer flexibility to ensure our employees feel engaged and fulfilled in every aspect of life. Our passion delivers our success, and we operate with a relentless commitment to safety, sustainability, ethics, and compliance.

We are a diverse, global team that works together to solve some of the world's most pressing challenges. We impact everyday lives through science only Lubrizol can deliver, and we never stop pushing to do it better.

At Lubrizol, we treat every employee with dignity and respect, and we are committed to providing an environment where every employee can be the best they can be, regardless of their background or characteristics.

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