Customer Experience Coordinator

6 days ago


Changning, China Ikea Full time

About the Role

We are looking for a highly skilled Customer Experience Specialist to join our team at Ikea.

As a key member of our team, you will be responsible for delivering exceptional customer experiences for our tenants and visitors.

Key Responsibilities

  • Collect and process tenant payments and fees in accordance with company procedures.
  • Maintain positive relationships with tenants through regular visits and communication, gathering feedback and insights to continuously improve our services.
  • Collaborate with other departments to support tenant activities, security checks, and marketing events.
  • Coordinate and manage the schedules of third-party personnel, ensuring high-quality work and providing necessary training and assessments.
  • Handle tenant and visitor complaints, providing effective solutions and support.
  • Process and verify tenant access requests, maintenance requests, and visitor applications through Partner Potal, ensuring timely completion.
  • Work closely with the Technical Department to minimize disruptions to other tenants during tenant renovations and provide necessary support.

About this Function

To optimize the meeting place experience, drive visitation to Ikea and Meeting Places, and achieve sustainable business growth for our partners and Meeting Places.



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