Customer Experience Specialist

5 months ago


Changning, China Ikea Full time

Job ID: CN

Date posted: 14/06/

你需要拥有什么

1.有亲和力,良好的沟通协调能力
2.良好的组织协调能力应变能力和执行力
3.有办公楼宾客服务及相关运营经验
4.一定的办公软件操作能力,如PPT/EXCEL/WORD等
5.基础英语沟通能力
6.勤奋敬业责任心强耐心细致普通话标准,口齿伶俐,语言表达能力强,擅于沟通,有团队合作精神
7.空乘专业优先

你的工作职责

1.根据公司流程,进行租户租金物业费及相关费用收缴
2.负责租户关系维护,定期拜访了解租户需求,了解租户对办公楼整体服务的反馈及评价,做好租户满意度的调研及跟进工作
3.与其他部门合作,例如支持租户活动需求,配合运营部安全检查,维护现场秩序,支持marketing活动等
4.负责第三方人员的日常排班,工作质量及相关业务培训及考核;
5.接待处理租户及访客投诉,安抚顾客情绪,协调COPR等部门妥善解决;
6.使用Partner Potal针对租户门禁申请,保修申请,访客申请等工作的核实审批及跟进,确保在规定时间内完成
7. 与TC部门协作,确保租户装修期间对楼内其他租户的影响降低到最小,并为装修的租户提供相关支持

关于这个职能

To optimise the meeting place experience for the many people to drive visitation to the Meeting Places and IKEA and deliver sustainable business growth for our Partners and Meeting Places. Achieve operational results, drive efficiency improvements and enhance commercial performance, brand value and sustainability performance of the Meeting Places.



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