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Project Logistics Customer Service Specialist

1 month ago

Changning Qu, China Kuehne+Nagel Full time
Job Title: Project Logistics Customer Excellence Specialist

As a key member of our Customer Excellence team, you will play a vital role in delivering exceptional customer service and operational excellence. Your primary objective will be to organize and supervise the transport of all orders, ensuring a high level of customer satisfaction.

Your Key Responsibilities:
  • Arrange and coordinate shipment handling independently, ensuring key performance indicators are met.
  • Ensure accurate and timely data quality, keeping all systems up to date.
  • Prepare and produce relevant documentation, including import/export declarations and customs clearance.
  • Participate in commercial support and prepare spot quotations and tender documents.
  • Complete tasks and administration related to local services, such as trucking and warehousing.
  • Manage file administration, including documentation, billing, and vendor invoices.
  • Take corrective action to prevent customer complaints and report incidents and hazards.
Your Skills and Experience:
  • You will be successful in this role if you have a strong analytical and problem-solving approach, with excellent time management skills.
  • Your knowledge of our operations and key attributes will be essential in delivering exceptional customer service.
Why Join Our Team:

As a member of our Customer Excellence team, you will have the opportunity to work with a global logistics leader and contribute to delivering exceptional customer service and operational excellence.