Current jobs related to Sea Logistics Implementation Project Leader - Changning Qu - Kuehne+Nagel

  • National Sea Logistics Project Manager

    4 weeks ago

    Changning Qu, China Kuehne+Nagel Full time

    As a National Sea Logistics Implementation Project Manager at Kuehne+Nagel, you will be responsible for leading the implementation of sea logistics projects across the country. Your key accountability will be to work with internal and external stakeholders to capture, validate, document, and train on customer commitments.Your RoleYou will support customer...

  • Sea Logistics Customer Care Expert

    4 weeks ago

    Changning Qu, China Kuehne+Nagel Full time

    Customer Care Specialist - Sea LogisticsAs a Customer Care Specialist in our Sea Logistics team, you will play a vital role in delivering exceptional customer service and support to our clients.Your Key Responsibilities:Drive customer engagement and satisfaction through proactive communication and issue resolution.Collaborate with Field Sales and Operational...

  • National Sea Logistics LCL Portfolio Manager

    4 weeks ago

    Changning Qu, China Kuehne+Nagel Full time

    Job Title: National Sea Logistics LCL ManagerAs a key member of our Sea Logistics team, you will play a crucial role in driving the local product and business development strategy for our Less Than Full Container Load (LCL) product.Your Key Responsibilities:Develop and implement a comprehensive LCL product strategy to drive sales and key account manager...

  • Customer Care Expert

    2 weeks ago

    Changning Qu, China Kuehne+Nagel Full time

    Customer Care Specialist - Sea LogisticsAt Kuehne+Nagel, we are seeking a skilled Customer Care Specialist to join our Sea Logistics team. As a key member of our team, you will play a critical role in delivering customer excellence and ensuring the highest level of satisfaction for our customers.Your Key Responsibilities:Drive customer engagement and...

  • National Sea Logistics Implementation Project Manager

    3 months ago

    Changning Qu, China Kuehne+Nagel Full time

    JOB DESCRIPTION You will be joining our Customer Implementation Team to add your project leadership expertise + skills to the delivery of Operational Excellence. Your Role You will support customer care locations (CCL) + operational care center (OCC) colleagues by working with internal + external stakeholders to capture, validate, document + train based...

  • Customer Implementation Project Manager Lead

    2 weeks ago

    Changning Qu, China Kuehne+Nagel Full time

    You will be part of our Customer Implementation Team, leveraging your project leadership expertise to drive Operational Excellence.Key Responsibilities:• Perform risk assessments on customer requirements (SOW, SOP), identifying and mitigating financial and operational risks.• Deliver projects on time, utilizing prescribed customer implementation project...

  • National Sea Logistics Trade Lane Director

    3 weeks ago

    Changning Qu, China Kuehne+Nagel Full time

    As a key member of our Sea Logistics team, you will leverage your leadership expertise and skills to drive growth and customer satisfaction.Your RoleYou will be responsible for steering and leveraging the capabilities of your direct team, sales channels, and our network by focusing on customer engagement, satisfaction, and reactivation of customers through...

  • National Sea Logistics Trade Lane Manager

    3 months ago

    Changning Qu, China Kuehne+Nagel Full time

    JOB DESCRIPTION You will be part of our Sea Logistics team, adding your leadership expertise + skills to the delivery of growth + customer base. Your Role You will be responsible for steering + leveraging the capabilities of your direct team, sales channels + our network by focusing on customer engagement, satisfaction + reactivation of customers...

  • Logistics Manager

    2 weeks ago

    Changning Qu, China Kuehne+Nagel Full time

    Job Description: As our new National Sea Logistics LCL Manager, you will play a key role in driving the development and implementation of our Less Than Container Load (LCL) product strategy. You will lead cross-functional teams to ensure the delivery of customer and operational excellence, focusing on developing and maintaining strong relationships with...

  • Project Logistics Customer Excellence Specialist

    6 months ago

    Changning Qu, China Kuehne+Nagel Full time

    JOB DESCRIPTION You will be part of our Customer Excellence team, adding your expertise + skills to the delivery of Customer + Operational Excellence. Your Role Your primary objective will be to organize + supervise the transport of all orders, ensuring a high level of customer excellence. Your role is to provide helpful information, answering questions...

  • Senior LCL Development Manager

    15 hours ago

    Changning Qu, China Kuehne+Nagel Full time

    At Kuehne+Nagel, we are seeking an experienced Senior LCL Development Manager to join our Sea Logistics team.

  • Senior Trade Lane Manager

    15 hours ago

    Changning Qu, China Kuehne+Nagel Full time

    Job DescriptionYou will be part of our Sea Logistics team, adding your leadership expertise and skills to the delivery of growth and customer base.Your role will involve steering and leveraging the capabilities of your direct team, sales channels, and our network by focusing on customer engagement, satisfaction, and reactivation of customers through high...

  • Trade Lane Strategist

    2 weeks ago

    Changning Qu, China Kuehne+Nagel Full time

    About the RoleYou will be part of our Sea Logistics team, adding your leadership expertise and skills to the delivery of growth and customer base.Your Key Responsibilities• To develop strategies and plans for assigned trade lane to generate revenue and increase client base.• To conduct regular conversations with all direct reports to discuss and ensure...

  • Logistics Project Manager for Operational Excellence

    15 hours ago

    Changning Qu, China Kuehne+Nagel Full time

    Job DescriptionYou will be part of our Customer Implementation Team, bringing your project leadership expertise and skills to deliver Operational Excellence.Your Key Responsibilities:Support customer care locations and operational care centers by working with internal and external stakeholders to capture, validate, document, and train based on customer...

  • Sea Logistics Customer Care Specialist

    6 months ago

    Changning Qu, China Kuehne+Nagel Full time

    JOB DESCRIPTION You will be joining our Customer Care Team to add your expertise + skills to the delivery of Customer Excellence. Your role You will support customers by providing helpful information, answering questions, + responding to complaints. Utilizing your strong forwarding + market knowledge, you will provide front line support for customers...

  • Logistics Operations Specialist with Excellent Customer Focus

    15 hours ago

    Changning Qu, China Kuehne+Nagel Full time

    Job DescriptionYou will be part of our Customer Excellence team, playing a key role in delivering exceptional customer and operational experiences.Your primary objective will be to oversee the transportation of all orders, ensuring high levels of customer satisfaction while maximizing order profitability.Your responsibilities will include:Making arrangements...

  • Project Logistics Customer Service Specialist

    4 weeks ago

    Changning Qu, China Kuehne+Nagel Full time

    As a key member of our Customer Excellence team, you will play a vital role in delivering exceptional customer service and operational excellence. Your primary objective will be to organize and supervise the transport of all orders, ensuring a high level of customer satisfaction.Your Key ResponsibilitiesTo make all suitable arrangements for shipment handling...

  • Operational Key Account Specialist

    3 weeks ago

    Changning Qu, China Kuehne+Nagel Full time

    As a member of our International Supply Chain team, you will play a crucial role in enabling our customers to optimize their supply chains through our order management and sea transportation management solutions.Your Key ResponsibilitiesTo develop and maintain expert knowledge of customers' business needs and our solutions offering.To build strong...

  • Operational Key Account Specialist

    2 weeks ago

    Changning Qu, China Kuehne+Nagel Full time

    As part of our International Supply Chain team, you will play a key role in enabling our customers to optimize their supply chains through our order management and sea transportation management solutions.Your RolePrimary objectives include ensuring delivery of operational commitments and development plans for high-profile International Supply Chain (ISC)...

  • Operational Key Account Specialist

    5 months ago

    Changning Qu, China Kuehne+Nagel Full time

    JOB DESCRIPTION You will be part of our International Supply Chain team, enabling our customers to optimize their supply chains through our order management + sea transportation management solutions. Your Role Your primary objective is to ensure delivery of operational commitments + development plans for high profile International Supply Chain (ISC)...

Sea Logistics Implementation Project Leader

2 months ago

Changning Qu, China Kuehne+Nagel Full time

Job Overview

Join our Customer Implementation Team and leverage your project management expertise to drive Operational Excellence.

Your Role

In this position, you will collaborate with customer care locations (CCL) and operational care center (OCC) teams, engaging with both internal and external stakeholders to accurately capture, validate, document, and train based on our customer commitments.

Building strong relationships and maintaining effective communication with all stakeholders will be essential as you focus on the following key responsibilities:

Your Responsibilities

  • Conduct thorough risk assessments on customer requirements (SOW, SOP) and manage risks diligently from the feasibility stage through to stable operations, ensuring sustainable profitability and preventing issues post submission of selling rates.
  • Initiate new projects and establish the necessary frameworks to deliver expected outcomes, utilizing standardized customer implementation project management tools and methodologies applicable to both controlled and non-controlled customers.
  • Lead the timely completion of project deliverables, providing regular progress updates, and proactively removing obstacles to meet deadlines and customer expectations.
  • Develop standard operating procedures (SOP), working instructions, and training materials for both internal and external stakeholders, ensuring sign-off from end-users.
  • Engage in regular performance discussions with direct reports to ensure alignment on performance and development objectives.
  • Facilitate daily and weekly team meetings to identify and address business challenges.
  • Ensure that CCL and OCC colleagues are well-trained on shipment handling procedures for all customers.
  • Verify that all supporting systems (SeaLOG, OMS, ACON) are optimally configured prior to the first shipment.
  • Oversee the hypercare period following go-live to ensure compliance with KPIs and SLAs, as well as adherence to initial SOW/SOP across all locations.
  • Set clear expectations and secure agreement with both internal and external stakeholders.

Your Skills and Experience

  • Strong project management skills and knowledge of sea logistics solutions, combined with excellent communication abilities, will be crucial for your success.
  • Your familiarity with our operations, products, and services, along with the key attributes we seek, will contribute to your effectiveness in this role.

Why Join Us

Kuehne+Nagel is committed to equal opportunity and values diversity within our teams, including individuals with disabilities. We believe that you can make a significant contribution to our organization and look forward to your application.