Senior Specialist, Customer Service
2 days ago
Customer Service Leader Role
The ideal candidate will have a proven track record of delivering exceptional customer service in a fast-paced environment. This Senior Specialist will lead and collaborate with existing CS reps to drive results through process optimization and team collaboration.
Key Responsibilities:
- Lead and collaborate with existing CS reps to optimize customer service delivery
- Plan and deliver results by implementing process improvements and promoting efficiency
- Communicate with customers to maintain and extend customer master data in SAP
- Process customer inquiries, quotes, orders, and follow-ups, ensuring timely local delivery
- Collaborate with the logistics team to facilitate importing activities and provide necessary support
- Respond to customer questions and collaborate with the global team to resolve issues promptly
- Work with Planning and Warehouse to handle inter-company orders and manage inventory
- Provide sales support to customers and sales staff, including making reports and attending sales meetings
Requirements:
- Bachelor's degree in a relevant field, such as Commercial or Engineering
- At least 5 years of customer service experience
- Working experience with MNCs is preferred
Preferred Skills:
- Good English language skills, both written and spoken
- Excellent interpersonal and communication skills
- Strong analytical and computer skills, with proficiency in ERP systems like SAP
- Ability to learn and adapt, with a willingness to try new approaches
- Self-driven and result-oriented, with a commitment to integrity and teamwork
Working Conditions:
- Follow Nordson policy and procedures
- No domestic travel required; occasional international travel may be necessary
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