Senior Specialist, Customer Service

2 days ago


Pu Dong Xin Qu, China Nordson Corporation Full time

Customer Service Leader Role

The ideal candidate will have a proven track record of delivering exceptional customer service in a fast-paced environment. This Senior Specialist will lead and collaborate with existing CS reps to drive results through process optimization and team collaboration.

Key Responsibilities:

  • Lead and collaborate with existing CS reps to optimize customer service delivery
  • Plan and deliver results by implementing process improvements and promoting efficiency
  • Communicate with customers to maintain and extend customer master data in SAP
  • Process customer inquiries, quotes, orders, and follow-ups, ensuring timely local delivery
  • Collaborate with the logistics team to facilitate importing activities and provide necessary support
  • Respond to customer questions and collaborate with the global team to resolve issues promptly
  • Work with Planning and Warehouse to handle inter-company orders and manage inventory
  • Provide sales support to customers and sales staff, including making reports and attending sales meetings

Requirements:

  • Bachelor's degree in a relevant field, such as Commercial or Engineering
  • At least 5 years of customer service experience
  • Working experience with MNCs is preferred

Preferred Skills:

  • Good English language skills, both written and spoken
  • Excellent interpersonal and communication skills
  • Strong analytical and computer skills, with proficiency in ERP systems like SAP
  • Ability to learn and adapt, with a willingness to try new approaches
  • Self-driven and result-oriented, with a commitment to integrity and teamwork

Working Conditions:

  • Follow Nordson policy and procedures
  • No domestic travel required; occasional international travel may be necessary


  • Pu Dong Xin Qu, China Nordson Corporation Full time

    Job SummaryNordson Corporation is seeking a highly skilled Customer Service Specialist to join our team. The ideal candidate will have a strong background in customer service, excellent communication skills, and the ability to work effectively in a fast-paced environment.Key ResponsibilitiesLead and collaborate with existing customer service representatives...


  • Pu Dong Xin Qu, China Nordson Corporation Full time

    Essential Job Duties and Responsibilities Lead and collaborate with existing CS rep Plan and deliver optimal results by process optimization, efficiency improvent, team collaboration, etc Communicate to maintain and extend customer master data in SAP Communicate to maintain and extend products (materials) data in SAP, inclu. Product, price, MOQ, etc ...


  • Pu Dong Xin Qu, China Analog Devices Full time

    Senior Field Sales Engineer Role OverviewThe Senior Field Sales Engineer is a critical member of the Analog Devices sales team, responsible for driving revenue growth and establishing strong customer relationships in the Industrial and Instrumentation market. Key responsibilities include:• Developing and executing sales strategies tailored to address...


  • Changning Qu, China Kuehne+Nagel Full time

    Job Title: Project Logistics Customer Excellence SpecialistAs a key member of our Customer Excellence team, you will play a vital role in delivering exceptional customer service and operational excellence. Your primary objective will be to organize and supervise the transport of all orders, ensuring a high level of customer satisfaction.Your Key...


  • Yangpu Qu, China 08429 Citigroup Services and Technology (China) Limited Full time

    The Service and Sales Specialist is an entry-level position responsible for providing exceptional customer service to existing clients, including first contact resolution, answering inquiries, addressing concerns, and resolving complaints. The role also involves participating in engagement campaigns to potential and existing clients to increase growth...


  • Pu Dong Xin Qu, China Analog Devices Full time

    Job Title: Senior Field Applications EngineerThe Senior Field Applications Engineer is a key member of our sales team, responsible for driving revenue growth and customer satisfaction in the Industrial and Instrumentation market.Key Responsibilities:Develop and execute sales strategies tailored to solve significant customer problems and leverage Analog...


  • Pu Dong Xin Qu, China SHA Fortrea Pharmaceutical Research & Development (Beijing) Co Ltd Shanghai Branch Full time

    Job Title: Senior Clinical Research AssociateJob Summary:Fortrea is seeking a highly motivated and experienced Senior Clinical Research Associate to join our Clinical Development team. In this role, you will be responsible for ensuring the integrity of clinical trial data and providing high-quality site management to our clients.Key Responsibilities:Conduct...


  • Pu Dong Xin Qu, China Analog Devices Full time

    Analog Devices is a global leader in the design and manufacturing of analog, mixed signal, power management, and DSP integrated circuits. We are committed to engineering for good and strive to create a more sustainable future for our customers and employees.We are seeking a highly motivated Senior Staff Analyst to join our IT Customer Office team in China....


  • Pu Dong Xin Qu, China Analog Devices Full time

    **Job Summary**The Senior Field Applications Engineer is responsible for driving exceptional revenue growth with a focused group of high potential customers in the Industrial and Instrumentation market.**Key Responsibilities**Develop and execute sales strategies tailored to solve significant customer problems and leverage Analog Devices' unique...


  • Pu Dong Xin Qu, China Analog Devices Full time

    Job SummaryThe Senior Field Sales Engineer is a key member of the Analog Devices sales team, responsible for driving revenue growth and customer satisfaction in the Industrial and Instrumentation market.Key ResponsibilitiesDevelop and execute sales strategies tailored to solve significant customer problems and leverage ADI's unique capabilities.Manage...


  • Pu Dong Xin Qu, China Analog Devices Full time

    The Senior Field Sales Engineer (Sr. FSE) is responsible for: • Exceptional analog and mixed signal semiconductor revenue growth with a focused group of high potential customers in the Industrial and Instrumentation market. •Development and execution of sales strategy tailored to solve significant customer problems, break competitive strongholds, and...


  • Yangpu Qu, China 08429 Citigroup Services and Technology (China) Limited Full time

    Job Summary:The Service and Sales Specialist is an entry-level position responsible for responding to service inquiries through inbound telephone and mail communications in coordination with the Customer Service team. The overall objective of this role is to provide resolution to client inquiries while identifying cross-sell opportunities.Key...


  • Pu Dong Xin Qu, China Nordson Corporation Full time

    Job SummaryNordson Corporation is seeking a highly skilled Application Engineer to join our team. As an Application Engineer, you will be responsible for working closely with customers to understand their technical needs and develop solutions to meet those needs.Key ResponsibilitiesCollect and analyze customer information to understand their business and...


  • Pu Dong Xin Qu, China Nordson Corporation Full time

    Job SummaryNordson Corporation is seeking a highly skilled Application Engineer to join our team. As an Application Engineer, you will be responsible for working closely with customers to understand their technical needs and develop solutions to meet those needs.Key ResponsibilitiesCollect and analyze customer information to understand their business and...


  • Pu Dong Xin Qu, China Analog Devices Full time

    Position Overview: The Senior Applications Engineer in the Field is tasked with: • Driving exceptional growth in analog and mixed-signal semiconductor sales within a targeted group of high-potential clients in the Industrial and Instrumentation sectors. • Crafting and implementing a sales strategy designed to address significant customer challenges,...


  • Pu Dong Xin Qu, China Analog Devices Full time

    Analog Devices is a global leader in the design and manufacturing of analog, mixed signal, power management and DSP integrated circuits. We are seeking a highly motivated Senior Staff Analyst to join our IT Customer Office team in China.The successful candidate will be responsible for performing business analysis tasks, gaining in-depth business knowledge of...


  • Pu Dong Xin Qu, China Analog Devices Full time

    Analog Devices is looking for a skilled Senior Business Analyst to join their IT Customer Office team in China. As a key member of the team, the successful candidate will be responsible for performing business analysis tasks, gaining in-depth business knowledge of customer-facing applications in China, and developing solutions that drive business strategies...


  • Changning Qu, China Kuehne+Nagel Full time

    Customer Care Specialist for Sea LogisticsAs a Customer Care Specialist for Sea Logistics, you will be part of our dedicated team responsible for delivering exceptional customer experiences. Your primary focus will be on providing top-notch support to our customers, ensuring their satisfaction with our products and services.Your Key Responsibilities:Drive...


  • Changning Qu, China Kuehne+Nagel Full time

    As a key member of our Customer Excellence team, you will play a vital role in delivering exceptional customer service and operational excellence. Your primary objective will be to organize and supervise the transport of all orders, ensuring a high level of customer satisfaction.Your Key ResponsibilitiesTo make all suitable arrangements for shipment handling...


  • Yangpu Qu, China 08429 Citigroup Services and Technology (China) Limited Full time

    {"Job SummaryWe are seeking a highly motivated and customer-focused Service Representative to join our team at Citigroup Services and Technology (China) Limited. As a Service Representative, you will be responsible for providing exceptional customer service and support to our clients, ensuring their needs are met and exceeded.Key Responsibilities:* Evaluate...