Customer Service Specialist
2 weeks ago
Job Summary
Nordson Corporation is seeking a highly skilled Customer Service Specialist to join our team. The ideal candidate will have a strong background in customer service, excellent communication skills, and the ability to work effectively in a fast-paced environment.
Key Responsibilities
- Lead and collaborate with existing customer service representatives to ensure seamless customer support.
- Plan and deliver optimal results through process optimization, efficiency improvement, and team collaboration.
- Communicate with customers to maintain and extend customer master data in SAP.
- Process sample requests, customer quotes, order entry, and follow-up, as well as local delivery.
- Provide sales support to customers and sales staff, including making sales reports and attending sales meetings.
Requirements
- Bachelor's degree in a related field, such as commercial or engineering.
- At least 5 years of customer service experience.
- Working experience for a multinational corporation is preferred.
Preferred Skills and Abilities
- Good English language skills in oral and written communication.
- Excellent interpersonal and communication skills.
- Strong analytical and computer skills, including the ability to use ERP systems like SAP and IFS.
Working Conditions and Physical Demands
The ideal candidate will be able to work in a fast-paced environment and have excellent communication skills. The position requires strong analytical and computer skills, as well as the ability to work effectively in a team.
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