Customer Service Specialist

2 weeks ago


Pu Dong Xin Qu, China Nordson Corporation Full time

Job Summary

Nordson Corporation is seeking a highly skilled Customer Service Specialist to join our team. The ideal candidate will have a strong background in customer service, excellent communication skills, and the ability to work effectively in a fast-paced environment.

Key Responsibilities

  • Lead and collaborate with existing customer service representatives to ensure seamless customer support.
  • Plan and deliver optimal results through process optimization, efficiency improvement, and team collaboration.
  • Communicate with customers to maintain and extend customer master data in SAP.
  • Process sample requests, customer quotes, order entry, and follow-up, as well as local delivery.
  • Provide sales support to customers and sales staff, including making sales reports and attending sales meetings.

Requirements

  • Bachelor's degree in a related field, such as commercial or engineering.
  • At least 5 years of customer service experience.
  • Working experience for a multinational corporation is preferred.

Preferred Skills and Abilities

  • Good English language skills in oral and written communication.
  • Excellent interpersonal and communication skills.
  • Strong analytical and computer skills, including the ability to use ERP systems like SAP and IFS.

Working Conditions and Physical Demands

The ideal candidate will be able to work in a fast-paced environment and have excellent communication skills. The position requires strong analytical and computer skills, as well as the ability to work effectively in a team.



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