Customer Service Representative

2 weeks ago


Yangpu Qu, China 08429 Citigroup Services and Technology (China) Limited Full time

Job Summary:

The Service Representative 4 is an entry-level position responsible for providing exceptional customer service and resolving client inquiries in a timely and efficient manner. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.

Key Responsibilities:

  • Assist clients with service inquiries and resolve issues in a professional and courteous manner.
  • Utilize various computer systems to complete assigned tasks and address client inquiries.
  • Develop and maintain knowledge of Citi products and services to provide accurate information to clients.
  • Analyze and identify potential risks and develop solutions to meet client needs.
  • Complete tasks accurately and efficiently, while minimizing operating loss.
  • Solve disputes and retain clients through adherence to established rules and regulations.
  • Fulfill client needs while providing an exceptional client experience.

Qualifications:

  • 1-3 years' work experience in a related role.
  • Proficient in Microsoft Office and Windows Operating Systems.
  • Demonstrated experience solving customer service inquiries.
  • Effective verbal and written communication skills.
  • Ability to work in a fast-paced environment.
  • Excellent technical and data entry skills.

Education:

  • High School diploma or equivalent.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.



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