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Sea Logistics Customer Care Specialist

2 months ago

Changning Qu, China Kuehne+Nagel Full time
Customer Care Specialist for Sea Logistics

As a Customer Care Specialist for Sea Logistics, you will be part of our dedicated team responsible for delivering exceptional customer experiences. Your primary focus will be on providing top-notch support to our customers, ensuring their satisfaction with our products and services.

Your Key Responsibilities:
  • Drive customer engagement and satisfaction through daily interactions, regular care visits, and proactive advising and consulting.
  • Qualify customer inquiries and provide quotations within the given price band, following up to ensure quotations are accepted and closed.
  • Support customer onboarding, ensuring inclusion and transfer of customer requirements into our systems alongside the initial customer order.
  • Qualify and enter customer orders into the operational execution process.
  • Collaborate with Finance to adjust credit limits based on daily business development and coordinate measures in case of challenges.
  • Document, resolve, analyze all complaints, and identify, share, and eliminate root causes.
  • Create, review, and refine customer reports.
  • Ensure delivery against all financial targets and strategic objectives.
What We're Looking For:
  • A strong focus on customer and stakeholder relationships, along with excellent time management skills.
  • A deep understanding of our operations and the ability to possess the key attributes we're looking for in a Customer Care Specialist.

We're committed to providing a supportive and dynamic work environment that fosters growth and development. If you're passionate about delivering exceptional customer experiences and have a strong focus on customer relationships, we encourage you to apply for this exciting opportunity.