Customer Experience Coordinator
3 weeks ago
We are seeking a highly skilled Customer Experience Specialist to join our team at Ikea. The successful candidate will be responsible for optimizing the meeting place experience for our customers, driving visitation to our meeting places and IKEA, and delivering sustainable business growth for our partners and meeting places.
Key Responsibilities
1. Collect and process tenant payments, including rent, property fees, and other related expenses, in accordance with company procedures.
2. Maintain positive relationships with tenants, conducting regular visits to understand their needs and gather feedback on our services, ensuring high tenant satisfaction ratings.
3. Collaborate with other departments, such as operations and marketing, to support tenant activities, ensure site order, and facilitate business growth.
4. Manage the daily scheduling and work quality of third-party personnel, providing training and assessments as needed.
5. Handle tenant and visitor complaints, resolving issues efficiently and effectively, and ensuring customer satisfaction.
6. Utilize the Partner Portal to process tenant access requests, maintenance requests, and visitor requests, ensuring timely completion of tasks.
7. Work closely with the Technical Coordination department to minimize disruptions to other tenants during tenant renovations, providing support as needed.
About This Role
This role is critical to achieving operational results, driving efficiency improvements, and enhancing commercial performance, brand value, and sustainability performance of our meeting places.
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