Scientific Support Engineer

1 week ago


Chaoyang Shi, China Novogene Full time
Location: Singapore

Workplace: Singapore

Key Responsibilities:

Deliver tailored solutions in data analysis directly to clients and assist with any pre/post-sales inquiries.Resolve post-sales challenges including experimental design, data generation, data processing, and bioinformatics. Identify the root cause of issues and collaborate with relevant departments to address customer concerns. Work closely with internal teams to support and resolve intricate customer and/or product-related issues.Assist in sales initiatives by providing technical presentations and engaging in discussions on experimental design to enhance our success rate in complex sales scenarios.Conduct on-site experimental demonstrations as required to aid clients in initiating innovative experiments for significant projects.Foster and maintain strong relationships with clients to enhance overall customer satisfaction.Continuously enhance scientific and technological expertise, with a focus on recognizing and understanding current and emerging applications that could drive revenue growth in the AMEA region.Proactively share expertise, scientific knowledge, and skills through training sessions, discussions, and Q&A with colleagues and distributors to cultivate a knowledgeable organization in the life sciences sector.

Qualifications:

Bachelor's or Master's degree in life sciences or biotechnology-related fields.A minimum of 1 to 3 years of experience in a comparable role or 2 years in the research sector.Proficient in cell/tissue culture and molecular biology techniques.Familiarity with next-generation sequencing (NGS).Exceptional communication and organizational abilities.Strong analytical and technical problem-solving skills.Detail-oriented with a commitment to delivering high-quality results.

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