Biotechnology Solutions Specialist

2 months ago


Chaoyang Shi, China Novogene Full time
Location: Singapore

Workplace: Singapore

Key Responsibilities:

Deliver tailored solutions in data analytics directly to clients and assist with any pre/post-sales inquiries.Resolve post-sales challenges, including experimental design, data generation, data processing, and bioinformatics. Identify root causes and communicate with relevant departments to address customer issues effectively. Collaborate with internal teams to support and resolve intricate customer and product-related challenges.Assist in sales initiatives by providing technical presentations and engaging in discussions on experimental design to enhance success rates in complex sales scenarios.Conduct on-site demonstration experiments as required to aid clients in initiating innovative experiments for substantial projects.Foster and maintain positive relationships with clients to enhance overall customer satisfaction.Continuously enhance scientific and technological expertise, focusing on recognizing and understanding current and emerging applications that can drive revenue growth in the AMEA region.Proactively share knowledge, scientific expertise, and skills through training sessions, discussions, and Q&A forums with colleagues and distributors to cultivate a knowledgeable organization in the life sciences sector.

Qualifications:

Bachelor's or Master's degree in life sciences or biotechnology-related fields.A minimum of 1 to 3 years of experience in a comparable role or 2 years of experience in the research sector.Proficient in cell/tissue culture and molecular biology techniques.Familiarity with next-generation sequencing (NGS) technologies.Exceptional communication and organizational abilities.Strong analytical skills and technical troubleshooting capabilities.Meticulous attention to detail and a commitment to delivering high-quality results.

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