Global Account Manager

3 weeks ago

Shanghai, Shanghai, China International Flavors & Fragrances Full time

Job Title: Global Account Manager

Job Summary:

We are seeking a highly motivated and results-driven Global Account Manager to join our team at International Flavors & Fragrances. As a Global Account Manager, you will be responsible for driving sustainable profitable sales and IFF market share growth by identifying customer needs and opportunities, establishing and building solid customer relationships, leading and coordinating IFF activities, and promoting and selling relevant IFF fragrance solutions for a given geography or customers.

Key Responsibilities:

  • Strategic management of Global Account in Greater China for the development and growth of fragrance sales with all assigned brands and categories.
  • Manage and support local and regional projects to meet deadlines and customer requirements through identification of their needs, market trends, and analysis, working with both regional and local cross-functional teams to develop new ideas, new product strategies, and providing outstanding client services through problem-solving and being a business partner.
  • Identify customer needs and market trends; perform market analysis for new product opportunities, and present ideas or strategies to the customers.
  • Establish and execute local sales/account management strategy, forecast, planning, and budgeting.
  • Manage the supplier-customer relationship through intensive networking, providing client services in terms of problem-solving on commercial and supply chain issues, and being a business partner.
  • Build awareness and understanding of cross-functional customer organization and focus on building relationships with customer decision-makers/influencers.
  • Set clear commercial targets (sales/GP/EP) annually, define, and request the required account resources aligned to the strategic plan.
  • Monitor account sales performance (monthly/quarterly/annually) and provide strategic project updates to line management.
  • Communicate project results and/or organize internal debrief.
  • Coordinate win/loss analysis and share project learnings via knowledge management system with support of line management.

Requirements:

  • Between 1-3 years in the Fragrance Industry in Sales.
  • Around 4-6 years of Sales experience in other industries preferably FMCG, Flavors, Chemical/Ingredients, etc.

Skills:

  • Ability to deal with financial concepts/processes (pricing/margin/forecasting) and work with IT systems.
  • Ability to work in a matrix organization with multiple stakeholders, connection with other countries, regions, and global account team.
  • Passion for fragrance with strong interests in product development, consumers, and market understanding (Marketing/R&D/CI).
  • Sound fragrance knowledge and olfactive skills.
  • Strong negotiation skills.
  • Great communication and presentation skills.
  • Proficient in Word, Excel, PowerPoint.
  • Availability for periodic travel across Asia.
  • Strong verbal and written communication skills in English.

Essential:

  • Preferable Bachelor's degree, ideally in Business, Marketing, or Engineering.

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