Business Operations Specialist
2 days ago
We are seeking a highly skilled Business Ops Specialist to join our team at Amazon (Shanghai) International Trading Company Limited Hangzhou Branch - K25. As a key member of our China Global Selling team, you will play a critical role in delivering our vision of being the Earth's most customer-centric company.
Key Responsibilities- Own the delivery of timely business operations and high-quality work products.
- Collaborate with business teams to identify issues, manage key business operations processes, set priorities, provide systematic solutions, and drive execution excellence.
- Leverage Amazon-approved data tools to manage and optimize sales opportunities.
- Work relentlessly to improve existing processes and make data-driven recommendations for systems, process, and business improvements.
- Develop SOPs, workflows, metrics, reports, or other analytical tools to maximize productivity.
- Assess risks, anticipate bottlenecks, provide escalation management, make trade-offs, balance business needs versus technical constraints, and encourage risk-taking behavior to maximize business benefit.
- Communicate effectively and clearly on issues identified in a professional written or verbal manner.
- Liaise with other departments as required to resolve Selling Partners' issues and questions.
- 3+ years of professional experience in sales operations, program management, data analysis, or other related fields.
- Strong analytical and quantitative skills with professional experience with Excel/SQL; ability to handle data and metrics to back up assumptions, develop tools, and evaluate outcomes.
- Ability to think creatively, deal with ambiguity, and manage changing priorities.
- Technical (Internet & AI) savvy is required.
- Enthusiasm and strong self-motivation.
- Excellent time management skill with a high degree of flexibility, able to work independently for multitask with good prioritization.
- Demonstrate appropriate sense of urgency for contact response time in the face of variable workflow.
- Demonstrate effective communication, composure, and professional attitude.
- Exemplary performance record, particularly with regard to quality and productivity.
- Proficient in both English and Chinese verbal and written communication.
- Strong ownership and possess a solid 'can-do' attitude.
- Business acumen in areas of relevant fields.
- Experience with the development and implementation of systems/tool utilized for CRM, reporting, forecasting, sales force automation, etc.
- Experience in strategy planning, consulting, or marketing.
- Data analysis experience (one of SQL/Python/R skill).
- Ability to dive deep into data, existing processes, people, and systems in order to invent, simplify, and improve inefficient or unnecessarily complex processes.
- Thrives in a high-energy, fast-paced environment where tactical and strategic initiatives are driven in parallel.
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