Operations Manager

1 month ago

Hangzhou, Zhejiang, China Amazon (Shanghai) International Trading Company Limited Hangzhou Branch Full time
About the Role

As a Business Operations Specialist at Amazon (Shanghai) International Trading Company Limited Hangzhou Branch, you will play a critical role in driving business growth and excellence. This position requires a highly motivated and detail-oriented individual who can analyze complex business problems and develop innovative solutions.

Key Responsibilities
  • Own the delivery of timely business operations and high-quality work products.
  • Collaborate with business teams to identify issues, manage key business operations processes, set priorities, provide systematic solutions, and drive execution excellence.
  • Leverage Amazon-approved data tools to manage and optimize sales opportunities.
  • Work relentlessly to improve existing processes and use data-driven decision making to make recommendations for systems, process, and business improvements.
  • Develop SOPs, workflows, metrics, reports, or other analytical tools to maximize productivity.
  • Assess risks, anticipate bottlenecks, provide escalation management, make trade-offs, balance business needs versus technical constraints, and encourage risk-taking behavior to maximize business benefit.
  • Communicate effectively and clearly on issues identified in a professional written or verbal manner.
  • Liaise with other departments as required to resolve Selling Partners' issues and questions.
Requirements
  • 3+ years of professional experience in sales operations, program management, data analysis, or other related fields.
  • Strong analytical and quantitative skills with professional experience with Excel/SQL; ability to handle data and metrics to back up assumptions, develop tools, and evaluate outcomes.
  • Ability to think creatively, deal with ambiguity, and manage changing priorities.
  • Technical (Internet & AI) savvy is required.
  • Enthusiasm and strong self-motivation.
  • Excellent time management skill with a high degree of flexibility, able to work independently for multitasking with good prioritization.
  • Demonstrate appropriate sense of urgency for contact response time in the face of variable workflow.
  • Demonstrate effective communication, composure, and professional attitude.
  • Exemplary performance record, particularly with regard to quality and productivity.
  • Proficient in both English and Chinese verbal and written communication.
  • Strong ownership and possess a solid 'can-do' attitude.
Preferred Qualifications
  • Business acumen in areas of relevant fields.
  • Experience with the development and implementation of systems/tools utilized for CRM, reporting, forecasting, sales force automation, etc.
  • Experience in strategy planning, consulting, or marketing.
  • Data analysis experience (one of SQL/Python/R skill).
  • Ability to dive deep into data, existing processes, people, and systems in order to invent, simplify, and improve inefficient or unnecessarily complex processes.
  • Thrives in a high-energy, fast-paced environment where tactical and strategic initiatives are driven in parallel.

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