Customer Experience Strategist

3 weeks ago


Shanghai, Shanghai, China Abbott Full time
Job Summary

Career Opportunity for a Customer Relationship Manager at Abbott

At Abbott, we are seeking a highly skilled Customer Relationship Manager to join our team. As a key member of our organization, you will play a vital role in driving business growth and customer satisfaction. If you have a strong passion for customer-centricity and a proven track record of success in CRM, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Develop and implement CRM strategies to drive business growth and customer satisfaction

• Collaborate with cross-functional teams to integrate digital health tools with CRM, ensuring seamless customer experiences

• Plan and execute consumer lifecycle communication and CRM engagement campaigns, targeting leads and lost customers

• Provide CRM support across sales channels, from online to offline

• Focus on optimizing new customer acquisition and life-time value

Requirements

• 5+ years of CRM experience in a large multinational organization, with a focus on CRM planning, consumer engagement, loyalty programs, and data analysis

• Bachelor's degree or above in marketing, communication, statistics, mathematics, or a relevant field

About Us

Abbott is a leading global healthcare company that is committed to helping people live their best lives. We offer a collaborative and dynamic work environment, with opportunities for professional growth and development. If you are a motivated and results-driven individual who is passionate about customer relationships, we encourage you to apply for this exciting opportunity.

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