Head of Digital Customer Interaction

5 days ago

Shanghai, Shanghai, China ZEISS Group Full time
About the Role

We are seeking a highly experienced and skilled professional to lead our Digital Customer Interaction team at ZEISS Group. As the Head of Digital Customer Interaction, you will be responsible for designing and delivering sustainable solutions to enable best-in-class Digital Customer Interaction in China.

Key Responsibilities
  • Develop and Improve Digital Solutions: Develop/improve functionalities requested by Strategic Business Units (SBUs) in WeChat Official Accounts and WeChat Mini Programs, as well as in WeCom.
  • Collaborate with Cross-Functional Teams: Act as a tandem with the Digital Product Owner for DCI Enablement, who defines the xSBU business requirements for key enabling functionalities.
  • Provide Technical Leadership: Provide technical leadership and governance of the technical stack, best practices, and security across internal and external development teams.
  • Advise on Target Architecture: Advise SBUs on defining their target architecture and support projects with applying technical knowledge to define target architecture and ensure long-term technical viability of new deployments.
  • Incorporate AI Technologies: Ability to incorporate AI technologies in selected digital products/programs.
  • Represent China's DCI Requirements: Communicate and represent China's DCI requirements in global architecture boards, driving forward global solutions and standards for digital products.
  • Build Technological Backbone: Continuously strive to build the technological backbone to enable improved time-to-market of new DCI features, improved availability of DCI data across digital solutions, secure, reliable, stable, and compliant operations of existing DCI solutions.
Requirements
  • Education: Bachelor (or above) degree in Computer Science, Engineering, or a related field.
  • Experience: At least 5 years of experience as a Program Manager, at least 5 years of experience as a technical developer, and at least 3 years of experience in a managerial position with disciplinary responsibility for leading people.
  • Skills: Extensive experience in designing, developing, and operating customer-facing applications for the China Ecosystem (esp. in WeChat and WeCom), extensive experience in consulting, experience in AI technologies as a program manager, a cloud-native mindset, knowledge of service-oriented architectures, and experience in IT architecture consulting and design of governance and rules.
What We Offer
  • Opportunity to Work with a Global Leader: Join ZEISS Group, a global leader in the optical and optoelectronic industry.
  • Collaborative and Dynamic Environment: Work in a collaborative and dynamic environment with a team of experienced professionals.
  • Professional Development: Opportunities for professional development and growth within the company.

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