After-Sales Service Coordinator
6 days ago
1. Oversee the management and operation of the repair facility in China, ensuring efficient handling of various product categories and managing the increasing volume of repair items within established timelines.
2. Identify quality concerns and drive continuous enhancements in product and repair quality.
3. Address escalated customer service challenges and effectively manage customer complaints.
4. Maintain an organized inventory of spare parts.
5. Collaborate with the team to provide customer service training for retail locations, focusing on advanced customer interaction skills and systematic service training.
6. Assist the line manager with new initiatives aimed at further developing after-sales service in China.
Requirements & Capabilities:· Minimum of 3 years of documented experience in customer service roles, preferably within the luxury retail sector.
· Excellent communication abilities.
· Strong service orientation and a readiness to embrace challenges and work under pressure.
· Proficient problem-solving and multitasking skills, with a willingness to collaborate across departments.
· Strong organizational skills and logical reasoning.
· Proficient in both oral and written English.
· Bachelor's degree or equivalent qualification.
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