Exams Systems Service Transition Manager

2 weeks ago

Beijing, Beijing, China British Council Full time

Job Title: Exams Systems Service Transition Manager

Job Summary:

We are seeking a highly skilled Exams Systems Service Transition Manager to join our team at the British Council. As a key member of our IT department, you will be responsible for managing the transition of IT services, ensuring seamless integration of new or modified services, and aligning IT services with business objectives.

Key Responsibilities:

  1. Manage IT support structure of China exams systems, including support model design and team management.
  2. Develop and maintain comprehensive Service Transition plans, ensuring alignment with business and IT objectives.
  3. Oversee Change Management, assessing, authorizing, and prioritizing changes, evaluating their impact on existing services and infrastructure.
  4. Plan, test, and deploy new or modified services, ensuring minimal disruptions.
  5. Identify and manage risks associated with service transitions, developing and implementing contingency plans.
  6. Act as Major Incident Organizer, monitoring progress and coordinating with service desk and support teams.
  7. Establish effective communication channels, keeping stakeholders informed and coordinating with service desk and support teams.
  8. Prioritize documentation accuracy and completeness, including procedures, manuals, and knowledge articles.
  9. Facilitate knowledge transfer sessions for support teams and end-users.
  10. Identify and implement opportunities for process improvement, monitoring key performance indicators.

Requirements:

  • Experience in IT Service Management, particularly in IT system maintenance and IT call centre areas.
  • Certification in ITIL or relevant frameworks is desirable.
  • Strong project management, communication, and interpersonal skills.
  • Collaborative team player with analytical and problem-solving capabilities.
  • Knowledgeable in risk management and quality assurance principles.

Benefits:

  • Annual Leaves and public holidays.
  • Statutory benefits: national social insurance benefits and housing fund.
  • Commercial insurance package including accidental insurance, life insurance, and supplementary medical insurance.
  • 13th month salary: staff who pass the probation and work for minimum of 6 months in a year will be entitled to annual bonus in December.
  • Performance-related pay: paid annually according to relevant performance review scheme.
  • Professional development opportunities.

About the British Council:

We are a UK-based organization that supports peace and prosperity by building connections, understanding, and trust between people in the UK and countries worldwide.

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