Commercial Assistant, Travel Retail China

4 weeks ago


Shanghai, Shanghai, China Hermès Full time

Key Responsibilities:

  • Collaborate with the Customer Service team and store logistics team to ensure seamless order and delivery processes to stores.
  • Analyze stock situations to identify opportunities for optimization and implement effective solutions.
  • Support the end-of-season stock movement process to maintain inventory levels.
  • Provide regular reporting to the Manager on key retail performance indicators.
  • Coordinate and follow up on operational tasks, including after-sales cases, repairs, and call center cases.
  • Assist in executing and coordinating in-store initiatives to enhance store experience.
  • Offer administrative support to the Manager on store opening projects.
  • Contribute to other ad-hoc projects and tasks as needed.

Requirements and Capabilities:

  • Bachelor's degree in any field with a strong business acumen.
  • Minimum 3 years of experience in sales support, preferably in luxury or retail environments.
  • Attention to detail, independence, and strong interpersonal and time management skills.
  • Proactive and able to work effectively in a small team.
  • Ability to multitask and adapt to changing situations.
  • Proficiency in Microsoft Office, particularly Excel and PowerPoint.
  • Fluency in English and Mandarin.


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