Travel Retail Senior Manager

2 weeks ago


Shanghai, Shanghai, China Hermès Full time

Responsibilities

Drive Sales and Business Growth

  • Collaborate with Area Manager to set up yearly business strategy for online and offline channels, including sales targets, inventory management, and competitor analysis.
  • Ensure achievement of monthly sales targets across all channels.
  • Develop and implement store opening and refit plans to optimize business performance.
  • Optimize product assortment and merchandising to drive sales growth.
  • Prepare and analyze retail sales reports, competitor analysis, and market trend reports.

Retail Store Operations Excellence

  • Regularly visit stores in Shanghai and Beijing, maintaining a professional relationship with retailers.
  • Ensure excellent execution of assortment, merchandising, point-of-sale materials, inventory management, activation, and customer service.
  • Install new counters ensuring high-quality execution.
  • Collect feedback from stores and follow up with internal and external partners to optimize business and store operations.

BA & Promoters Management

  • Responsible for BA and promoter recruitment, target setting, and incentive schemes.
  • Collaborate with the training team to train sales staff on new products, selling skills, and product knowledge.
  • Coach and follow up on sales staff performance, identifying future training needs.

Orders Management

  • Manage the assortment list and suggested orders to retailers.
  • Review and track orders for fulfillment.

Operational Support

  • Responsible for ordering and arranging uniforms, BA free goods, and gifts.
  • Assist with PO raising in MEO, expense, and invoice tracking.

Qualification

  • Bachelor's degree
  • Minimum 3 years of related experience in perfumes and cosmetics, with experience in the travel retail industry an advantage.
  • Prior work experience with travel retailers is a plus.
  • Entrepreneurial spirit
  • Customer service oriented, excellent communication and interpersonal skills
  • Business and result-oriented
  • Self-discipline and self-management ability
  • Proactively identify potential risks and business solutions
  • Fluency in English and Mandarin
  • Proficient in MS Office software, including Excel and PPT

Hermès Values

  • Candidate must align with Hermès values and work ethos

Language

English



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