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Paid Service Account Manager, Amazon

4 weeks ago

Shanghai, Shanghai, China Amazon (Shanghai) International Trading Company Limited - D64 Full time
Paid Services Account Manager

We are seeking a results-driven individual with retail experience to drive China-based sellers to maximize their presence and business in Amazon Global marketplaces. The successful candidate will deliver first-class level of services to customer satisfaction, building relationships with internal and external stakeholders, and driving results.

Key Responsibilities:
  • Provide primary post-sales general and/or technical support to third-party sellers.
  • Manage relationships with key accounts and develop strategies to maximize these relationships.
  • Responsible for monitoring and maintaining performance, and working with clients to improve performance.
  • Proactive monitoring of accounts to identify and address any issues that may impact revenue generation.
Requirements:
  • 3+ Year related working experience.
  • Demonstrated track record of success in client communication, business development or account management roles.
  • Highly organized and results-oriented.
  • Strategic thinking and analytical skills to solve problems.
  • Strong business sense.
  • Ability to prioritize work in a complex, fast-paced environment.
  • Data-driven and results-focused.

PREFERRED QUALIFICATIONS

  • Experience analyzing key open issues and resolution metrics for each of the managed accounts.
  • Experience in relationship management within technology, start-ups, or SaaS Platforms.
  • Ideally experience of working within e-commerce/B2B/Tech firms.
  • Experience of Consulting, MRO industry, or market research preferred.