Senior Director of Field Services

2 months ago


Shanghai, Shanghai, China Applied Materials Full time
Job Summary

We are seeking a highly experienced Senior Director, Field Services to lead our team in Shanghai, China. As a key member of our leadership team, you will be responsible for driving business performance and customer satisfaction across our domestic semiconductor customers.

Key Responsibilities
  • Develop and execute service strategies to drive customer satisfaction, margin performance, and support service sales penetration-renewals.
  • Direct and control the activities of a broad functional area, ensuring alignment with Applied Materials' global Standards of Business Conduct.
  • Anticipate future customer needs and direct the delivery of customer service commitments, developing solutions to high-value problems.
  • Interface with internal and external customers on business and operational issues, owning overall site responsibility for customer satisfaction.
  • Ensure the site maintains a workforce with the requisite skills and capabilities to meet current and future customer service requirements.
  • Define performance metrics and report on the site's progress against business unit and account-specific goals.
Requirements
  • Bachelor's Degree, MBA preferred.
  • 20+ years of experience in field services leadership, with a strong background in customer service, operations, and strategy.
  • Excellent leadership, problem-solving, and interpersonal skills, with the ability to negotiate and influence at the senior executive level.
What We Offer

As a Senior Director, Field Services at Applied Materials, you will have the opportunity to work with a talented team, drive business growth, and make a meaningful impact on our customers' success.



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