Client Success Account Executive

6 days ago


Beijing, Beijing, China Microsoft Full time

Overview

At Microsoft, our Customer Experience & Success (CE&S) organization, comprising over 18,000 dedicated professionals globally, is at the forefront of shaping the customer journey. Join us in our mission to ensure that customers choose us not only for our leading-edge products and services but also for the exceptional and interconnected customer experience we provide.

The Global Customer Success (GCS) team is spearheading initiatives to enhance customer experiences through innovative support offerings, driving digital transformation, and achieving operational excellence across CE&S.

Are you passionate about technology and cloud solutions? Do you thrive on empowering enterprise clients to maximize their use of Microsoft products and services? If you find fulfillment in guiding customers through their strategic cloud initiatives, we invite you to explore the role of Customer Success Account Manager (CSAM) within our Customer Success Unit.

As a CSAM, you will serve as the primary operations lead and trusted partner for our strategic clientele, facilitating their journey to realize value across our Digital Cloud platforms. By utilizing your technical knowledge, business insight, and industry experience, you will oversee comprehensive post-sales delivery and support coordination within the Microsoft and Partner ecosystem, ensuring the right resources are deployed at the right time to achieve desired business outcomes.

This position offers flexibility, allowing you to work remotely up to 50% of the time.

Microsoft's mission is to empower every individual and organization on the planet to achieve more. We foster a culture of growth, innovation, and collaboration, grounded in our core values of respect, integrity, and accountability, creating an inclusive environment where everyone can thrive.

Qualifications

• A Master's Degree in Business, Sociology, Psychology, Computer Science, or a related field with 4+ years of experience in customer success, solution delivery, practice management, consulting, or portfolio management; or a Bachelor's Degree in the same fields with 6+ years of relevant experience; or equivalent experience.

• Comprehensive understanding of cloud computing services (related to Azure, Microsoft 365, Dynamics 365), modern programming languages (Python, C#, Java), and web development methodologies.

• Experience with both commercial and open-source software, database technologies, and a fundamental ability to design solutions for efficient data processing and analysis.

Preferred Qualifications

• A Master's Degree in Business, Sociology, Psychology, Computer Science, or a related field with 10+ years of experience in customer success, solution delivery, practice management, consulting, or portfolio management; or a Bachelor's Degree with 12+ years of relevant experience; or equivalent experience.

• At least 5 years of relevant experience within the customer industry.

Responsibilities

Customer Relationship Management
Develop and nurture strategic relationships with key customer stakeholders, partners, and technical teams to ensure quality solution delivery and health, collaborating with other account team leaders and orchestrating efforts across internal and external stakeholders.

Customer Success Leadership - Consumption Leadership
Work closely with customers to understand their business goals and priorities, identify opportunities for cross-selling and upselling, optimize usage, drive adoption, prioritize delivery of Microsoft products and services, and create Customer Success plans to manage consumption across the entire portfolio.

Customer Success Leadership - Customer Strategy and Growth
Engage in discussions with customers to align their objectives with the current Microsoft portfolio of work, collaborating with the account team to integrate Customer Success Plans with account priorities and develop actionable programs.

Customer Success Leadership – Delivery and Program Management
Collaborate with key stakeholders and executives to formulate and execute strategic roadmaps for program planning and customer-facing reviews, prioritizing engagements, and managing stakeholder expectations to achieve agreed-upon customer outcomes.

Technical Relevance
Utilize foundational industry knowledge, technical expertise, and a visionary approach to drive customer success.

Benefits and perks may vary based on employment type and location.

Industry-leading healthcare, educational resources, product discounts, savings and investment opportunities, parental leave, generous time off, community giving programs, and networking opportunities are among the offerings available.



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