Customer Success Advocate

7 days ago


Beijing, Beijing, China goFLUENT Full time

About goFLUENT

goFLUENT is revolutionizing the language learning market globally, empowering companies to develop effective digital training strategies for their workforce. Our platform seamlessly blends AI-powered technology, a comprehensive content library, and human interaction to accelerate the learning process.

We are a mission-driven SaaS company dedicated to providing every employee with equal opportunities for success in the workplace, regardless of their native language. As part of a truly global organization with 1000 employees worldwide, you'll contribute to a meaningful purpose every day.

About the Role

As a Customer Success Manager, you will cultivate strong relationships with our clients and play a vital role in nurturing ongoing partnerships. Your expertise will ensure high levels of customer satisfaction and loyalty.

Your Responsibilities:
  • Collaborate closely with clients to understand their current and future training needs, challenges, and identify strategies to maximize the impact of goFLUENT's solutions.
  • Onboard new clients as a product expert, guiding them through our platform and its features.
  • Analyze client data and conduct business reviews to drive engagement and satisfaction with our language learning solution.
  • Identify opportunities for growth by suggesting upsell options tailored to each client's needs.
  • Gather feedback from learners and analyze their experiences to provide valuable insights for improving our digital platform.
  • Establish yourself as a thought leader in digital learning best practices, offering guidance and recommendations to optimize clients' training performance.
Who You Are:
  • Passionate about customer success with a minimum of 2 years of experience in a B2B environment.
  • Thrive in fast-paced, dynamic organizations and adapt easily to change.
  • Highly organized, methodical, and able to manage diverse projects effectively.
  • Possess strong analytical skills and the ability to interpret data insights.
  • Communicate clearly and persuasively both verbally and in writing, with a commitment to exceeding customer expectations.
  • A collaborative team player who values diversity and knowledge sharing in a fast-paced, respectful work environment.
  • Fluent in English to collaborate seamlessly with colleagues worldwide.
What We Offer:

At goFLUENT, our culture is unlike any other. From day one, you'll be immersed in a dynamic, startup-like environment within the security of a rapidly growing, 23-year-old Swiss-based company.

  • Learn from top executives and visionaries in the language learning and technology industry.
  • Be part of an innovative organization with a vibrant international working environment.
  • Benefit from a comprehensive onboarding program and ongoing mentorship to ensure your success.
  • Experience world-class learning opportunities by becoming a goFLUENT learner yourself, mastering one of our twelve business languages.
  • Participate in exciting team-building events that foster collaboration and camaraderie.


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