Customer Success Advocate
7 days ago
About goFLUENT
goFLUENT is revolutionizing the language learning market globally, empowering companies to develop effective digital training strategies for their workforce. Our platform seamlessly blends AI-powered technology, a comprehensive content library, and human interaction to accelerate the learning process.
We are a mission-driven SaaS company dedicated to providing every employee with equal opportunities for success in the workplace, regardless of their native language. As part of a truly global organization with 1000 employees worldwide, you'll contribute to a meaningful purpose every day.
About the Role
As a Customer Success Manager, you will cultivate strong relationships with our clients and play a vital role in nurturing ongoing partnerships. Your expertise will ensure high levels of customer satisfaction and loyalty.
Your Responsibilities:- Collaborate closely with clients to understand their current and future training needs, challenges, and identify strategies to maximize the impact of goFLUENT's solutions.
- Onboard new clients as a product expert, guiding them through our platform and its features.
- Analyze client data and conduct business reviews to drive engagement and satisfaction with our language learning solution.
- Identify opportunities for growth by suggesting upsell options tailored to each client's needs.
- Gather feedback from learners and analyze their experiences to provide valuable insights for improving our digital platform.
- Establish yourself as a thought leader in digital learning best practices, offering guidance and recommendations to optimize clients' training performance.
- Passionate about customer success with a minimum of 2 years of experience in a B2B environment.
- Thrive in fast-paced, dynamic organizations and adapt easily to change.
- Highly organized, methodical, and able to manage diverse projects effectively.
- Possess strong analytical skills and the ability to interpret data insights.
- Communicate clearly and persuasively both verbally and in writing, with a commitment to exceeding customer expectations.
- A collaborative team player who values diversity and knowledge sharing in a fast-paced, respectful work environment.
- Fluent in English to collaborate seamlessly with colleagues worldwide.
At goFLUENT, our culture is unlike any other. From day one, you'll be immersed in a dynamic, startup-like environment within the security of a rapidly growing, 23-year-old Swiss-based company.
- Learn from top executives and visionaries in the language learning and technology industry.
- Be part of an innovative organization with a vibrant international working environment.
- Benefit from a comprehensive onboarding program and ongoing mentorship to ensure your success.
- Experience world-class learning opportunities by becoming a goFLUENT learner yourself, mastering one of our twelve business languages.
- Participate in exciting team-building events that foster collaboration and camaraderie.
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