CCSS Complaint Resolution Specialist
1 month ago
Wealth and Personal Banking (WPB) is a global business that combines Retail Banking and Wealth Management to become a global wealth manager with trillions in assets. Our dedicated colleagues serve millions of customers worldwide, providing products and services such as bank accounts, credit cards, personal loans, and mortgages, as well as asset management, insurance, wealth management, and private banking.
Key Responsibilities:- Re-engage dissatisfied customers and manage and solve end-to-end complaint processes.
- Provide complete resolution at the first point of contact.
- Action and complete assigned complaints within agreed timelines.
- Deliver what is promised in line with customer expectations.
- Must have a college degree and be of a legal working age.
- Must be proficient in the required language(s).
- Must be flexible, customer-centric, and have the ability to thrive in a team environment, seeking feedback and open to development.
- Takes pride in delivering what is promised in line with customer and service expectations.
- Wants to do a good job, is concerned about getting it right for the customer, and checks everything is in order.
- Ability to work in a high-volume, fast-paced environment is required.
- Proficiency with personal computers and basic software packages and specialized applications.
- Excellent communication skills and is polite and friendly at all times.
- Displays patience and empathy.
- A knowledge expert who has the ability to teach/mentor others.
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Complaint Resolution Specialist
3 days ago
Guangzhou, Guangdong, China HSBC Full timeHSBC is a leading global financial services organization, with operations in over 80 countries and territories. Our Wealth and Personal Banking business combines Retail Banking and Wealth Management, as well as Global Private Banking, to provide a comprehensive range of products and services to our customers.We are currently seeking an experienced...
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CCSS Complaint Handling Professional
3 weeks ago
Guangzhou, Guangdong, China HSBC Full timeWealth and Personal Banking (WPB)Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management, and Global Private Banking, to become a global wealth manager with trillions in assets.Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal...
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