Order Fulfillment Specialist
4 weeks ago
Job Summary
We are seeking a highly skilled Order Fulfillment Specialist to join our team at Lenovo. This role will be responsible for ensuring timely and accurate order fulfillment, as well as resolving any system issues that may arise during the order release process.
Key Responsibilities
- Replenish and rebalance orders on-time, and resolve all system issues during order release
- Design, track, and complete global E&O disposition processes on time
- Monitor and track GEO BO's supply orders, and resolve any system issues during the order process
- Communicate with various function teams to improve order fulfillment effectively
- Track and monitor order-to-delivery performance, and identify opportunities for improvement
- Support team members and managers in developing and optimizing team reports and visualizations
- Manage replacement and refund processes, and analyze data to inform business decisions
Requirements
- 2-5 years of experience in order management or supply chain roles
- Familiarity with SAP/ERP logic, Excel, and SQL
- Excellent English skills, with a focus on speaking, listening, and writing
- Able to work under pressure, prioritize competing demands, and multitask
- Demonstrate initiative, adaptability, and good communication and problem-solving skills
- Proficient in MS Office applications, with SAP knowledge a plus
- Experience in supply chain roles in the service industry is preferred
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