Customer Logistics Specialist
4 weeks ago
As a Logistics Consultant for Customer Support at Bosch, you will be responsible for providing exceptional customer service and support to our clients. Your primary focus will be on Sales Support & Customer Service OES, including O2C related routine tasks such as timely and accurate Sales order processing, pro-active management of customer backlogs, and communication to customers on the status of delivery, customer requirements, and customer claims management.
You will work independently as the primary logistics contact window to customers, ensuring seamless communication and resolution of any issues that may arise. Additionally, you will be responsible for overall OES customer support team coordination, including timely escalation of critical customer demands.
Key responsibilities will include:
- Providing proactive management of customer backlogs and communication to customers on the status of delivery
- Managing customer requirements and claims
- Coordinating with internal teams to ensure timely and accurate Sales order processing
- Actively discussing logistics and supply chain process improvements with customers
- Integrating new customers into the Bosch organization and familiarizing them with business processes
- Key Performance Indicators (KPI) Reporting
- Special projects and assignments as required
Requirements for this role include:
- Bachelor's degree or above in supply chain area
- Strong team player with proactive, flexible, and self-motivated qualities
- Knowledge of reputable ERP systems and SAP is preferred
- Advanced Excel, PPT, and MS Office skills
- Highly preferred digital knowledge in RPA, VBA, Python, and PBI
- Good problem-solving skills and project management experience
- Working experience in customer service, demand planning, and/or logistics related fields
- Very good communication skills
- Strong written and oral English communication skills
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