Guest Services Coordinator

4 weeks ago


Yantai, Shandong, China Marriott International Full time

Job Summary

We are seeking a skilled Guest Services Coordinator to join our team at Marriott International. As a key member of our hospitality team, you will be responsible for providing exceptional guest experiences by responding to their requests and needs in a timely and professional manner.

Key Responsibilities

  • Respond to guest requests for special arrangements or services, such as transportation, reservations, and dry cleaning.
  • Provide information to guests about the property and surrounding area amenities, including special events and activities.
  • Answer and record all guest calls, messages, requests, questions, or concerns.
  • Monitor the club lounge for seating availability, service, safety, and well-being of guests.

Requirements

  • Report accidents, injuries, and unsafe work conditions to manager.
  • Follow all company policies and procedures.
  • Welcome and acknowledge all guests according to company standards.
  • Develop and maintain positive working relationships with others.

About Marriott International

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.


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