Business Process Lead
3 weeks ago
As a Business Process Lead at Koch Global Services, you will be responsible for providing leadership and support to the Travel & Entertainment Team in Shanghai. Your primary goal will be to attract, retain, and develop business process analysts, creating an environment where team members can thrive. You will ensure a strong emphasis on financial control stewardship and processes that safeguard company assets. Additionally, you will build relationships cross-functionally with global T&E Teams and respective finance teams in Asia Pacific to bring optimal solutions to the T&E Audit process.
Key Responsibilities:
- Provide leadership and support to the Travel & Entertainment Team in Shanghai.
- Assist Koch corporate card users and travelers with travel and expense inquiries.
- Analyze expense patterns and submissions, exception risk assessments, and educate cardholders about company policies and procedures.
- Manage a workbench consisting of assigned exceptions generated by an automated auditing tool.
- Communicate clearly, concisely, and strategically with cardholders and supervisor.
Requirements:
- Customer service experience.
- Proven Process stabilization & improvement experience.
- Proven People Management skills.
- Client & Stakeholder management.
- Profound knowledge of driving Compliance, Company policies and internal financial control parameters.
- Proven skillsets to manage remote transitions.
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