Business Process Lead

3 weeks ago


Shanghai, Shanghai, China Koch Global Services Full time
Job Summary:

As a Business Process Lead at Koch Global Services, you will be responsible for providing leadership and support to the Travel & Entertainment Team in Shanghai. Your primary goal will be to attract, retain, and develop business process analysts, creating an environment where team members can thrive. You will ensure a strong emphasis on financial control stewardship and processes that safeguard company assets. Additionally, you will build relationships cross-functionally with global T&E Teams and respective finance teams in Asia Pacific to bring optimal solutions to the T&E Audit process.

Key Responsibilities:
  • Provide leadership and support to the Travel & Entertainment Team in Shanghai.
  • Assist Koch corporate card users and travelers with travel and expense inquiries.
  • Analyze expense patterns and submissions, exception risk assessments, and educate cardholders about company policies and procedures.
  • Manage a workbench consisting of assigned exceptions generated by an automated auditing tool.
  • Communicate clearly, concisely, and strategically with cardholders and supervisor.

Requirements:
  • Customer service experience.
  • Proven Process stabilization & improvement experience.
  • Proven People Management skills.
  • Client & Stakeholder management.
  • Profound knowledge of driving Compliance, Company policies and internal financial control parameters.
  • Proven skillsets to manage remote transitions.


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