Business Development Manager, Retail Business Systems
4 weeks ago
Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.
About the RoleAs a Manager, Account Management in Retail Business Services (RBS), you will have the exciting opportunity to help shape and deliver on the strategy for managing Amazon vendors. RBS team is looking for a customer centric, driven, and creative people leader to join our team. The role leads a team of Vendor Consultant Managers responsible for managing business growth for some of the most influential Selling Partners (vendors) on Amazon, ensuring Selling Partner satisfaction with the program through a high level of service and operational standards.
Responsibilities- Manage a team of Managers, prioritizing strategic initiatives and provide escalation support as needed.
- Identify, action and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience, in collaboration with other Amazon programs and teams.
- Manage end to end goal setting for team to align with organizational goals.
- Build relationships with stakeholders across the portfolio; proactively build joint business plan action items and act as a point of escalation for outstanding issues, questions, and concerns.
- Act as a thought leader in defining success criteria and understand business needs of Selling Partners in an ever-changing business environment.
- Contributes to and leads strategic plans and documents for the organization.
- Leads recruiting and hiring efforts across direct team and broader organization.
- Manage stakeholders needs and monitor complexity through efficient resource allocation.
- Drive/monitor stakeholder's satisfaction survey results to analyze both positive and negative feedback trends.
- Establish improvement plans and mange expectations with Vendor Consultants as appropriate.
Beijing, 11, CHN
BASIC QUALIFICATIONS- Bachelor's degree
- Experience analyzing data and best practices to assess performance drivers
- Experience influencing internal and external stakeholders
- Experience using analytical, account management, and productivity tools, such as, Oracle Business Intelligence, SalesForce, Tableau, or similar
- Experience with Doubleclick (XSM, DFP), AdJuster or Salesforce
- 6+ years of hiring and retaining digital advertising teams experience
- Experience with annual brand and media planning
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