IT Support Specialist

2 weeks ago


Beijing, Beijing, China Stefanini Full time
Job Title: Deskside Technician II-Retail

At Stefanini, we are seeking a highly skilled and experienced Deskside Technician II-Retail to join our team. As a key member of our IT support team, you will be responsible for providing top-notch technical support to our clients in a fast-paced retail environment.

Key Responsibilities:
  • Provide hardware and software support services to clients, including break/fix and troubleshooting of technical issues.
  • Implement virus detection and eradication procedures to ensure the security of our clients' systems.
  • Diagnose and repair end-user system failures, including printer and peripheral device issues.
  • Troubleshoot network devices to ensure connectivity from the PC to the network.
  • Collaborate with the Service Desk team to provide end-user support and resolve technical issues.
Requirements:
  • 3+ years of corporate desk-side support experience with a strong emphasis on supporting Windows 7 and Windows 10.
  • Experience troubleshooting and replacing hardware on Lenovo PCs.
  • Experience using Active Directory and supporting Microsoft Office 2007 and Microsoft Office 2016.
  • Quality customer service skills and experience working in a fast-paced environment.
  • VPN experience and basic hardware printer support.
  • Experience with Symantec products, including Endpoint Protection, Bitlocker, SCCM, and RDP.
What We Offer:
  • A comprehensive benefits package, including 401(k), paid time off, tuition reimbursement, medical, dental, and vision insurance.
  • Opportunities for professional development and growth within the company.
  • A flat organizational structure that enables faster communication and decision-making.
Why Stefanini?
  • We are a Brazilian and privately owned company with a global presence.
  • We value agility, flexibility, and innovation in our DNA.
  • We offer a unique culture and work environment that fosters growth and development.


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