ECS Senior Technical Service Manager

4 weeks ago


Dalian, Liaoning, China SAP Full time

Transform Your Career with SAP

At SAP, we're on a mission to help the world run better. As a Technical Service Manager, you'll play a critical role in delivering high-quality services to our customers, accelerating their cloud transformation journey, and enabling them to achieve their business goals.

Key Responsibilities:

  • Act as a trusted technical advisor to our customers and partners, analyzing their business requirements and problems to provide quality services.
  • Work across the SAP Enterprise Cloud Services and other SAP departments to resolve technical complexities and accompany customers throughout their cloud transformation journey.
  • Identify and position offerings by SAP Enterprise Cloud Services that deliver value to the customer.

Requirements:

  • Bachelor's degree or higher in Computer Science, Engineering, or Information Management.
  • Solid know-how on SAP technologies and products, with certification highly beneficial.
  • Experience in working with cross-cultural teams and analytical, solution-oriented skills.

What We Offer:

  • A highly collaborative team environment with a strong focus on learning and development.
  • Recognition for your individual contributions and a variety of benefit options.
  • The opportunity to work with a global leader in enterprise software and make a real impact on our customers' success.

Language Skills:

  • English (advanced/fluent written & spoken)
  • Japanese (advanced/fluent written & spoken)

Work Experience:

  • Minimum 8 years of total experience under SAP Technical Administration Background.
  • Minimum 5 years of experience in customer-facing roles with excellent command on de-escalating critical situations.

Location:

  • Dalian, China

Expected Travel:

  • 0-20%


  • Dalian, Liaoning, China SAP Full time

    Transform Business with SAP Enterprise Cloud ServicesAt SAP, we empower businesses to run better by leveraging cutting-edge cloud technologies. We are seeking an accomplished SAP Technology Senior Consultant to join our SAP Enterprise Cloud Services team as a Technical Service Manager (TSM). This critical role plays a pivotal part in helping customers...


  • Dalian, Liaoning, China SAP Full time

    About the Role:We are seeking a highly skilled Cloud Crisis Manager to join our team at SAP. As a Cloud Crisis Manager, you will be responsible for managing critical incidents and customer escalations in our Enterprise Cloud Services portfolio. Your primary goal will be to bring the customer's core business processes up and running again as soon as...


  • Dalian, Liaoning, China SAP Full time

    We are seeking an accomplished Senior Technical Cloud Services Expert to join our SAP Enterprise Cloud Services team. This individual will play a critical part in helping our customers accelerate their cloud transformation journey and enable them to achieve the business values and outcomes they want from their SAP landscape.As a trusted technical advisor,...


  • Dalian, Liaoning, China SAP Full time

    About the RoleAt SAP, we're looking for an accomplished SAP Technology Senior Consultant to join our Enterprise Cloud Services (ECS) team as a Technical Service Manager. As a key member of our global strategy team, you'll play a critical part in helping our customers accelerate their cloud transformation journey and achieve business values and outcomes from...

  • Project Manager

    4 weeks ago


    Dalian, Liaoning, China SAP Full time

    We're seeking a skilled Project Manager to join our team at SAP.As a Project Manager, you will be responsible for ensuring the smooth transition of our customers to the SAP HANA system landscape in the cloud. Your passion for implementing and migrating different solutions and technologies will be essential in designing, configuring, and operating the...


  • Dalian, Liaoning, China SAP Full time

    About the RoleWe are seeking a highly skilled Enterprise Cloud Expert to join our team at SAP. As a key member of our Enterprise Cloud Services organization, you will be responsible for delivering exceptional customer experiences and driving business growth through innovative cloud solutions.Key ResponsibilitiesSupport sales to delivery handover and customer...


  • Dalian, Liaoning, China SAP Full time

    Unlock Business Transformation with SAP Cloud ServicesSAP Enterprise Cloud Services is a leading provider of cloud-based solutions for businesses, empowering them to transform their operations and achieve cost-effectiveness. As a Cloud Solutions Delivery Manager, you will play a key role in driving end-to-end customer engagement, from onboarding to...


  • Dalian, Liaoning, China SAP Full time

    About the Role:We seek a skilled SAP Cloud Customer Engagement Manager to oversee the customer lifecycle, from contract signing to service delivery and renewal. This role involves managing technical and engagement aspects, working closely with Project Leads and internal delivery teams.Key Responsibilities:Support sales to delivery handover and customer...


  • Dalian, Liaoning, China SAP Full time

    SAP, a global leader in end-to-end business application software and related services, is seeking a skilled Technical Application Services Manager Professional to join its team. The ideal candidate will possess 8+ years of experience in customer account services, relationship management, or a similar role, as well as hands-on experience in at least one SAP...


  • Dalian, Liaoning, China Veeva Systems Full time

    The RoleVeeva Systems seeks Technical Consultants with expertise in software development to participate in the transformation of the Life Sciences Industry.As a key member of our Professional Services (Consulting) Organization, you will provide Project and Post-Go-Live application consulting as subject matter experts for Veeva Commercial and R&D Cloud...

  • Technical Consultant

    4 weeks ago


    Dalian, Liaoning, China Veeva Systems Full time

    pTheRole/ppVeevaSystemsisseekingaTechnicalConsultanttojoinourProfessionalServicesteam.AsaTechnicalConsultant,youwillworkcloselywithregionaland/orglobalserviceteamstobuildtechnicalsolutions,includingsystemintegration,tohelpdeliversuccessfulimplementations./ppbKeyResponsibilities/b/pulliLeading,designing,andbuildingsolutionstosupportVeeva'sbusinesspartners/lil...


  • Dalian, Liaoning, China SAP Full time

    About the RoleWe are seeking a highly skilled Senior Enterprise Cloud Services Manager to join our team in Japan. As a key member of our organization, you will be responsible for leading customer engagements and driving business success.Key ResponsibilitiesDevelop and grow client relationships by understanding their needs and providing tailored...


  • Dalian, Liaoning, China Veeva Systems Full time

    The RoleVeeva Systems is seeking a skilled Technical Consultant to join our Professional Services organization. As a Technical Consultant, you will work closely with regional and/or global service teams to design and build technical solutions for our customers.Key ResponsibilitiesLeading, designing, and building solutions to support Veeva's business...


  • Dalian, Liaoning, China SAP Full time

    About the Role:SAP is seeking a highly skilled Cloud Incident Resolution Specialist to join our Enterprise Cloud Services team. In this role, you will be responsible for resolving critical incidents and managing customer escalations in a fast-paced, dynamic environment.Owns critical incident/situation and creates the overall Action Plan with input of the...


  • Dalian, Liaoning, China SAP Full time

    About the Role:We are seeking a highly skilled Client Delivery Manager to join our SAP Enterprise Cloud Services team. As a Client Delivery Manager, you will be responsible for overseeing all aspects of customer engagement from contract signature to completion, providing commercial, project, and operations expertise.Key Responsibilities:Develop and grow...

  • Project Executive

    3 weeks ago


    Dalian, Liaoning, China SAP Full time

    About the Role:We are seeking a highly skilled Enterprise Cloud Solutions Manager to join our team. As a key contact for all topics around HEC technology, you will ensure a smooth move to the SAP HANA system landscape in the cloud.Your passion for implementing and migrating different solutions and technologies will drive the design, configuration, and...


  • Dalian, Liaoning, China HSBC Full time

    Job Title: Senior Counter Operations ManagerWe are seeking an experienced professional to join our team as a Senior Counter Operations Manager. In this role, you will be responsible for managing counter operations to ensure compliance with regulation and internal procedures.Key Responsibilities:Manage counter operations to ensure compliance with regulation...


  • Dalian, Liaoning, China Goodyear Full time

    Job DescriptionWe are seeking a highly skilled Senior Construction Engineer to join our Product Development Department in APAC.About the RoleAs a Senior Construction Engineer, you will report to the Technical Project Manager Commercial Projects and be responsible for:Leading engineering teams with technical issues and problem-solving.Providing support for...


  • Dalian, Liaoning, China SAP Full time

    About the RoleAs a Digital Customer Engagement Manager at SAP Enterprise Cloud Services, you will play a pivotal role in delivering exceptional customer experiences across the globe. With a focus on cloud-hosted infrastructure and application management services, our team is dedicated to providing world-class support to our customers.This position requires...


  • Dalian, Liaoning, China Wipro Full time

    Job OverviewThe Technical Support Specialist role is responsible for delivering exceptional customer service and resolving technical issues in a timely and professional manner. Key ResponsibilitiesProvide technical assistance to clients via phone, email, or chatResolves client queries efficiently and effectively, adhering to process SLAs and quality...