Front Office Operations Manager

2 weeks ago


Shanghai, Shanghai, China Hyatt Corporation Full time

Job Summary

The Front Office Operations Manager is responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations.

Key Responsibilities

  • Manage the Front Office operations for the hotel, including the Front Desk, Front Service, Communications Centre, Business Centre and Regency or Grand Club.
  • Assist the FOM or DOR in delivering the brand promise.
  • Ensure excellent customer service and resolve any issues promptly.

Requirements

  • University degree or diploma in Hospitality or Tourism management.
  • Minimum 2 years work experience as Asst. FOM or FO Assistant Manager.
  • Good problem solving, administrative and interpersonal skills.


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