TEM Application Expert, Life Sciences

4 days ago


Shanghai, Shanghai, China Thermo Fisher Scientific Full time

Embark on a rewarding career as a TEM Application Expert, Life Sciences with Thermo Fisher Scientific. As a trusted advisor to our customers, you will play a pivotal role in their success.

Job Overview

We are seeking an experienced TEM Application Expert to join our team. In this role, you will provide technical support and training to our customers, ensuring they achieve the best possible outcomes from our leading TEM products.

Your expertise will help us deliver exceptional customer satisfaction and drive business growth.

Responsibilities
  • Deliver on-site and remote scientific application support and training to our customers on our TEM products
  • Coordinate customer training and develop local training agendas
  • Lead product demonstrations and sample jobs at customer sites or NanoPort locations
  • Own regional platform/workflow and benchmarking initiatives
  • Generate results for marketing collateral in collaboration with Sales Development and Product Marketing teams
  • Diagnose and resolve product performance problems and customer queries/complaints
  • Partner with sales representatives on sales calls to provide technical assistance and application guidance
  • Assist the regional sales team in developing accounts through technical seminars and presentations promoting our products
  • Maintain up-to-date technical expertise and in-depth knowledge of our product portfolio and scientific developments in TEM and related fields
Requirements
  • Major in Life Sciences, Master's or equivalent degree (higher degree preferred)
  • 3+ years of Cryo-TEM experience or 6+ years of related experience with expertise in biological sample cryo workflow
  • Experience in communicating technical information in written and verbal form
  • Customer-facing experience with emotional intelligence to understand customer concerns
  • Able to connect with and support people effectively with varying levels of technical knowledge and expertise
  • Good digital literacy and familiarity with groundbreaking technology
  • Willingness to travel extensively (up to 60%)
  • Proficient in English
About Us

At Thermo Fisher Scientific, we share a common purpose: to enable our customers to make the world healthier, cleaner, and safer. With a team of 90,000 colleagues worldwide, we embody values of Integrity, Intensity, Innovation, and Involvement to accelerate research, solve complex scientific challenges, drive technological innovation, and support patients in need.



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