Training Operations Manager

2 weeks ago


Shanghai, Shanghai, China BSI Full time

Great to have you considering a career at BSI

Key Responsibilities

  1. Deliver training targets for the operations team and continually optimize training services.
  2. Monitor operation processes, report on efficiency and effectiveness, and submit weekly and monthly reports.
  3. Collaborate with finance, sales, and tutor teams to ensure effective communication.
  4. Monitor course delivery, collect delegate feedback, and improve customer satisfaction.
  5. Manage, coach, and develop the operations team.
  6. Execute tasks assigned by the training business director.

Key Performance Indicators

  1. Achieve training delivery and profit targets.
  2. Drive public sales to meet targets.
  3. Ensure accurate and timely delivery reports.
  4. Ensure company qualifications are passed.
  5. Receive high appraisals from customers, sales, finance, and tutor teams.

At BSI, we value Client-centric, Agile, and Collaborative behaviour. These behaviours ensure a great work environment and business success.

BSI conducts face-to-face interviews when possible. If you prefer virtual interviews, please discuss with our recruitment team.



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