Program Operations Manager for Training and Certification

2 weeks ago


Shanghai, Shanghai, China Amazon (Shanghai) International Trading Co., Ltd. [Shenzhen Branch] Full time

Program Operations Manager for Training and Certification

We are seeking a skilled Program Operations Manager for Training and Certification to join our team in Shanghai. This role is pivotal in equipping our internal teams with the resources, tools, and training they need to succeed in today's dynamic industry landscape.

Key Responsibilities

  • Develop and implement a comprehensive T&C strategy that aligns with our business objectives across RoA regions.
  • Manage the creation, distribution, and maintenance of T&C materials, tools, and content.
  • Oversee T&C program operations, including onboarding, and ongoing training initiatives.
  • Implement and manage T&C technologies and tools to ensure quality experience.
  • Analyze quantitative and qualitative data to identify trends and needs.

Basic Qualifications

  • 5+ years of experience in program management.
  • Excellent communication, presentation, and interpersonal skills.
  • Ability to work collaboratively across teams and with a wide range of stakeholders.


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