Customer Service Operations Executive
3 weeks ago
1. Oversee the management and operation of the repair facility in China, ensuring efficient handling of various product categories and maintaining timely processing of repair items.
2. Identify quality concerns and implement strategies for ongoing enhancement of product and repair standards.
3. Address escalated customer service challenges and effectively manage customer complaints.
4. Maintain an organized inventory of spare components.
5. Collaborate with the team to deliver training on customer service excellence for retail locations, focusing on advanced customer interaction techniques and comprehensive service training.
6. Assist the line manager with new initiatives aimed at advancing after-sales services in China.
Requirements & Capabilities:· Minimum of 3 years of documented experience in customer service roles, preferably within the luxury retail sector.
· Excellent communication abilities.
· Strong service orientation with a readiness to embrace challenges and work under pressure.
· Proficient problem-solving and multitasking skills, with a willingness to collaborate across departments.
· Strong organizational skills and logical reasoning.
· Proficient in both oral and written English.
· Bachelor's degree or equivalent qualification.
-
Senior Manager, Customer Operations
3 weeks ago
Shanghai, Shanghai, China Waters Corporation Full timeAbout the RoleWe are seeking a highly experienced Senior Manager, Customer Operations to join our team at Waters Corporation. As a key member of our organization, you will be responsible for leading the entire Customer Operations function in GC, including order management team, contracting team, and purchasing, to execute on corporate business goals in the...
-
Customer Service Representative
3 weeks ago
Shanghai, Shanghai, China Corning Full timeAbout the RoleWe are seeking a highly skilled and experienced professional to join our team as a Customer Service Representative at Corning. As a key member of our global sales team, you will be responsible for providing exceptional customer service and support to our clients in the electronics and semiconductor industries.Key ResponsibilitiesOrder-to-Cash...
-
Customer Service Representative
3 weeks ago
Shanghai, Shanghai, China Corning Full timeJob DescriptionJob SummaryWe are seeking a highly skilled and experienced professional to join our team at Corning as a Customer Service Representative. This role requires a strong understanding of the order-to-cash process and the ability to effectively engage with customers to drive business growth.Key ResponsibilitiesOrder-to-Cash Process Design and...
-
Senior Manager of Customer Operations
2 weeks ago
Shanghai, Shanghai, China Waters Corporation Full timeJob SummaryWe are seeking a highly experienced Senior Manager of Customer Operations to lead our Customer Operations function in GC. This role will be responsible for executing on corporate business goals in the Order to Cash process and delivering excellent customer experience to customers.Key ResponsibilitiesLead the entire Customer Operations function in...
-
Customer Service Representative
1 week ago
Shanghai, Shanghai, China Corning Full timeJob Title: Customer Service RepresentativeCorning is a leading technology company that invents life-changing products using materials science. We are seeking a highly skilled Customer Service Representative to join our team.Key Responsibilities:Design and execute the "order-to-cash" process to ensure timely and accurate delivery of products to...
-
Customer Service Representative
2 days ago
Shanghai, Shanghai, China Corning Full timeJob Title: Customer Service RepresentativeCorning is a leading technology company that invents life-changing products using materials science. We are seeking a highly skilled Customer Service Representative to join our team.Key Responsibilities:Design and execute the "order-to-cash" process to ensure timely and accurate delivery of products to...
-
Customer Service Representative
1 week ago
Shanghai, Shanghai, China Corning Full time{"Job Title": "Customer Service Representative", "Job Description": "At Corning, we're shaping the industries we help create and the world we share.We invent life-changing technologies using materials science. Our scientific and manufacturing expertise, boundless curiosity, and commitment to purposeful invention place us at the center of the way the world...
-
Customer Engagement and Service Specialist
3 weeks ago
Shanghai, Shanghai, China ZEISS Group Full timePosition Overview: The Sales and Service Operations Specialist plays a crucial role in ensuring seamless customer interactions and operational efficiency. This position involves managing sales processes and enhancing service delivery to meet customer needs effectively. Key Responsibilities: Facilitate sales operations to optimize customer engagement....
-
Customer Service Specialist
13 hours ago
Shanghai, Shanghai, China Humanscale Full timeJob SummaryWe are seeking a highly motivated and detail-oriented Customer Service Specialist to join our team at Humanscale. This role will be responsible for managing end-to-end order fulfillment processes of retail business within the territories, supporting the Senior Retails Sales Manager and providing end-to-end after sales services for Humanscale...
-
Customer Service Expert
2 days ago
Shanghai, Shanghai, China OMP Full timeYour ChallengeOMP is seeking a skilled Customer Service Consultant to join our team. As a key member of our Customer Services team, you will play a vital role in ensuring business continuity and delivering exceptional customer experiences.Your TeamYou will be part of a dynamic and collaborative team that solves issues before they become problems. Our team is...
-
Service Manager
3 weeks ago
Shanghai, Shanghai, China Shangri-La Full timeWe are seeking a highly skilled and experienced Service Manager to join our team at Shangri-La.About the Role:Hotel Operations Expertise: The successful candidate will have a minimum of 1 year's experience in a similar position in a 5-star international hotel, preferably with hotel pre-opening experience.Key Responsibilities:Interpersonal and Communication...
-
Sales and Service Operations Expert
3 weeks ago
Shanghai, Shanghai, China ZEISS Group Full timePosition Overview: The role of the Sales and Service Operations Specialist is pivotal in ensuring seamless operations within our sales and service teams. This position focuses on enhancing customer satisfaction and operational efficiency. Key Responsibilities: Facilitate effective communication between sales and service departments. Support the development...
-
Senior Account Executive
7 days ago
Shanghai, Shanghai, China Amazon Information Service (Beijing) Co., Ltd. (Shanghai Branch) Full timeAbout the RoleWe are seeking a highly motivated and experienced Senior Account Executive to join our Amazon Currency Converter team. As a key member of our sales team, you will be responsible for prospecting and facilitating the adoption of our Currency Converter product among cross-border sellers.Key ResponsibilitiesBuild and maintain relationships with...
-
Sales Operations Coordinator
1 week ago
Shanghai, Shanghai, China Beijing Century Joyo Courier Service Co., Ltd. - A71 Full timeJob Title: Sales Support SpecialistBeijing Century Joyo Courier Service Co., Ltd. - A71 is seeking a highly motivated Sales Support Specialist to join our team. As a Sales Support Specialist, you will play a critical role in ensuring the smooth execution of sales operational tasks, delivering exceptional customer experiences, and driving business growth.Key...
-
Customer Service Representative
3 weeks ago
Shanghai, Shanghai, China Travel + Leisure Co. Full timeAbout Our CompanyTravel + Leisure Co. is a leading membership and leisure travel company that offers vacation ownership, travel membership, and exchange programs. Our mission is to provide exceptional vacation experiences and travel inspiration to millions of owners, members, and subscribers every year.Job SummaryWe are seeking a highly motivated and...
-
Customer Service Representative
3 weeks ago
Shanghai, Shanghai, China Dover Corporation Full timeJob SummaryThe Customer Service Representative will provide exceptional customer service by responding to customer inquiries, resolving issues, and ensuring customer satisfaction. This role requires strong communication and problem-solving skills, as well as the ability to work collaboratively with cross-functional teams.Key ResponsibilitiesCustomer Service:...
-
Customer Service Consultant
2 weeks ago
Shanghai, Shanghai, China Lindberg CN Full timeAbout the RoleWe are seeking a dedicated Customer Consultant to join our dynamic customer service team in Shanghai. As a key member of our team, you will be responsible for providing world-class customer service to our carefully selected opticians in over 130 countries.Your Key ResponsibilitiesProvide customer service and product consulting via phone and...
-
Customer Service Consultant
2 days ago
Shanghai, Shanghai, China Lindberg CN Full timeAbout the RoleWe are seeking a dedicated Customer Consultant to join our dynamic customer service team in Shanghai. As a key member of our team, you will be responsible for providing world-class customer service to our carefully selected opticians in over 130 countries.Your Key ResponsibilitiesProvide customer service and product consulting via phone and...
-
Customer Service Representative
2 weeks ago
Shanghai, Shanghai, China Wyndham Destinations Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service and promoting our vacation ownership products to clients.Key ResponsibilitiesRespond to customer inquiries and provide...
-
Ad Operations and Account Executive
3 weeks ago
Shanghai, Shanghai, China MiQ Full timeRole : Client Services and Digital Operations Specialist THE OPPORTUNITY This position offers a chance to collaborate with a premier Independent Marketing Intelligence Company. You will become part of a global organization that embodies a diverse culture. Our commitment to our core values drives us to empower businesses and foster the professional and...