Process Improvement Specialist, Financial Services
7 days ago
At HSBC, we are seeking an experienced Business Process Change Manager to join our Pan China Wealth and Personal Banking Transformation team.
Key Responsibilities:- Drive customer-centric solutions by aligning business requirements with target outcomes and customer values.
- Collaborate with cross-functional teams to design and implement process improvements.
- Apply structured approaches to complex problems, making them easier to address and solve.
- Develop process flows, user personas, stories, and journey maps to enhance customer experiences.
- Work with stakeholders to capture user requirements, prioritize backlogs, and ensure successful product development.
- Identify opportunities for automation and workflow optimization.
- Lead change management activities to embed new capabilities and features.
- Pursue continuous improvement in a dynamic Agile environment.
- Familiarity with Agile methodologies, change management frameworks, and best practices.
- Significant experience in requirement gathering, design activity, and project delivery in the financial services sector.
- Proven ability to manage change across diverse audiences and channels, with expertise in banking environments.
- Strong understanding of the financial services industry, including functional knowledge.
- Able to work independently under pressure, meet deadlines, and communicate effectively.
- Strong interpersonal, problem-solving, and presentation skills, with excellent written and spoken English.
- Comfortable influencing and challenging senior stakeholders as needed.
We offer a competitive salary of $120,000 - $180,000 per annum, commensurate with experience, along with a comprehensive benefits package, including health insurance, retirement plans, and professional development opportunities. Located in a dynamic and fast-paced environment, this role offers the chance to make a meaningful impact on customer experiences across various products and channels.
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