IT Retail Solutions Manager

7 days ago


Shanghai, Shanghai, China L'Oréal Full time

Buscamos a un experto en soluciones de TI para Retail y Comercio que actúe como consultor interno y socio comercial, responsable de investigar las necesidades del negocio y identificar opciones para mejorar las aplicaciones de TI de Retail y Comercio. Forma parte del equipo de TI de Retail y Comercio, centrado en soluciones de tiendas y servicios para cumplir la innovación de experiencia del consumidor, ayudar el crecimiento empresarial, mejorar la operación retail y la excelencia, lo que lleva a una implementación exitosa y apoyo para todas las facetas de la organización.

Establece y mantiene fuertes socios estratégicos y colaboraciones con CN internas, socios comerciales, proveedores externos y suministradores de servicios.Búsqueda y conducción de mejores prácticas de solución Retail & Commercial con marcas comerciales.Identifica requisitos del negocio mediante entrevistas con usuarios clave, análisis de documentos, talleres, encuestas y estudios de casos.Specifica y diseña soluciones, personaliza aplicaciones, prepara pruebas funcionales y asume la responsabilidad de validar los desarrollos antes del lanzamiento del proyecto.Análiza el impacto de la solución propuesta en toda la empresa: facilita el lanzamiento a través de sesiones de capacitación, demostraciones, documentación adecuada y estudios de caso de usuarios.Asegura que la aplicación y el servicio se ejecuten correctamente e eleva el proceso de excelencia de operación retail basado en la norma L'Oréal ITSM y busca un alto nivel de satisfacción de usuario para atender las necesidades de operación y negocio.Servicio de soporte al proceso de adquisición y contrato tanto en hardware como en software con el equipo de compra.Mantén ojo en el cambio de mercado y sigue tendencias tecnológicas desde una perspectiva centrada en el cliente para una innovación fructífera.

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