Front Office Operations Manager
1 month ago
About the Role
We are seeking a highly skilled Front Office Operations Manager to join our team at the Grand Hyatt Beijing. As a key member of our front desk operations, you will be responsible for assisting with the efficient running of the department in line with Hyatt Hotels Corporation's Corporate Strategies and brand standards.
The successful candidate will work closely with the Front Office Manager to manage the day-to-day operation of the front desk, focusing on delivering exceptional service to our guests, particularly Russian and foreign national guests.
To be considered for this role, you will have a minimum of 1 year of experience as an Assistant Manager - Front Office / Guest Relations in a hotel or 2 years of experience as a Team Leader. You must also possess well-developed communication and customer relations skills, as well as proficiency in Mandarin and English.
Key Responsibilities
- Assist the Front Office Manager in managing the front desk operations
- Deliver exceptional service to guests, particularly Russian and foreign national guests
- Maintain high levels of guest satisfaction and loyalty
- Collaborate with colleagues to achieve departmental goals and objectives
Requirements
- Minimum 1 year of experience as an Assistant Manager - Front Office / Guest Relations in a hotel
- 2 years of experience as a Team Leader
- Well-developed communication and customer relations skills
- Proficiency in Mandarin and English
What We Offer
As a Front Office Operations Manager at the Grand Hyatt Beijing, you can expect a competitive salary, ranging from ¥45,000 to ¥60,000 per month, depending on your experience and qualifications. In addition to a lucrative compensation package, you will also enjoy a range of benefits, including comprehensive health insurance, paid time off, and opportunities for career advancement within the company.
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