Senior Sales Manager

1 month ago

Beijing, Beijing, China Emirates Full time
Job Description

Overview

The Senior Sales Manager is responsible for leading a team of sales professionals in managing and maintaining high levels of service delivery to customers across Emirates products.

Key Responsibilities:

  • Lead the day-to-day operations of the retail office team, ensuring excellent customer service and consistently meeting reservations sales targets.
  • Coach, manage, develop, and motivate direct reporting agents and Customer Sales and Service Team Leaders, focusing on performance improvement and productivity maximization.
  • Ensure that sales policies and retail office procedures are clearly understood, applied, and adhered to by the team.
  • Provide necessary on-the-job training and instructions to staff and new joiners.
  • Monitor discipline, grooming, and conduct of the team members.
  • Analyze service level and revenue data to identify operational trends and implement solutions to increase sales, service, and quality.
  • Develop and implement new programs, sales initiatives, and employee satisfaction projects to achieve contact center and network revenue, quality, and employee satisfaction targets.
  • Maintain retail office standards, including furniture, brochure displays, queuing systems, reservations, and telephony systems.
  • Control and maintain records for all revenue-accountable documents, such as tickets and MCOs, ensuring accurate usage monitoring and reconciliation.

Requirements:

  • Candidates should have 3+ years of commercial/sales experience and possess strong knowledge of airline industry procedures and methodology.
  • Excellent knowledge of fares and ticketing systems, Skywards and MARS reservations systems, and Emirates products and services is required.
  • Fluency in English and Chinese is essential, with excellent interpersonal, telephone, and customer service skills.

Benefits

A competitive remuneration package, discounts on flights and hotel stays, and opportunities for professional growth and development within Emirates.

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