Operations Manager

1 month ago


Beijing, Beijing, China Hyatt Corporation Full time

About the Role

We are seeking an experienced Operations Manager to join our Front Office team at Park Hyatt Beijing.

Job Summary

The Operations Manager will be responsible for ensuring the smooth and efficient running of the Front Office Department within the Rooms Division.

Responsibilities

  • To lead and manage a high-performing Front Office team to deliver exceptional guest experiences.
  • To maintain a positive and professional work environment that fosters open communication, teamwork, and respect among colleagues.
  • To ensure all Front Office operations are running efficiently, effectively, and in line with Hyatt's standards.

Requirements

We are looking for a candidate with:

  • Strong leadership skills and excellent interpersonal skills.
  • Excellent English communication skills.
  • Able to handle guest incidents effectively.
  • Familiarity with computer systems and Microsoft office applications.
  • A degree above college level and a minimum of 3 years' experience in an International 5-star hotel and 1 year's experience in a similar position.

Compensation and Benefits

We offer a competitive salary package including:

$85,000 - $110,000 per annum (dependent on experience), plus benefits such as health insurance, retirement plan, and paid time off.



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