Operational Excellence Manager
2 weeks ago
Job Description
As an Operation Manager at NTT DATA, you will play a crucial role in defining and optimizing the operation and maintenance process of products. This includes maintaining the service catalogue, preparing service level agreements, and monitoring and reporting SLA adherence. Additionally, you will review and monitor underpinning contracts with 3rd party service providers, identify problems and risks, and propose effective solutions. Your responsibilities will also include cross-product line and cross-product team communication and cooperation, managing the product, and ensuring continuous improvement of the system. Furthermore, you will work closely with the Dev Lead, Developers, and Test teams to provide efficient 3rd level support, control Application operation release gateway, and provide User manual & FAQ & Training to internal/external teams. Your goal will be to control Product Application budget, review Application operation deliverables, and provide Weekly & Monthly Operation report to the management team. The successful candidate will hold a Bachelor's Degree and have 5+ years of working experience in management consulting, preferably in the Automotive industry. They will demonstrate leadership skills, analytical and problem-solving abilities, and outstanding communication and presentation skills.
Key Responsibilities:
- Define and continuously optimize the operation and maintenance process of products.
- Maintain the service catalogue, prepare service level agreements, and monitor and report SLA adherence.
- Review and monitor underpinning contracts with 3rd party service providers.
- Identify problems and risks and propose effective solutions.
- Cross-product line and cross-product team communication and cooperation.
- Manage the product and ensure continuous improvement of the system.
- Work closely with the Dev Lead, Developers, and Test teams to provide efficient 3rd level support.
- Control Application operation release gateway.
- Provide User manual & FAQ & Training to internal/external teams.
- Control Product Application budget.
- Review Application operation deliverables.
- Provide Weekly & Monthly Operation report to the management team.
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