Hotel Housekeeping Operations Manager

1 month ago


Beijing, Beijing, China Four Seasons Hotels and Resorts Full time
About Four Seasons

Four Seasons is a luxury hotel brand that prides itself on delivering exceptional guest experiences through a commitment to quality and service. We believe in creating a world-class employee experience and fostering a culture of excellence within our team.

Our goal is to create lasting impressions for our guests, and we achieve this by empowering our employees with the skills and support they need to succeed.

About the Role

We are seeking an experienced Hotel Housekeeping Operations Manager to join our team at Four Seasons Hotel Beijing. This is a key leadership role that requires strong organizational and communication skills, as well as a passion for delivering exceptional results.

The successful candidate will be responsible for overseeing the housekeeping department, ensuring that high standards of cleanliness and quality are maintained, and providing excellent customer service to our guests.

In this role, you will have the opportunity to work with a talented team of professionals who share your commitment to excellence and your desire to make a positive impact on our guests' lives.

Responsibilities
  • Oversee the day-to-day operations of the housekeeping department, ensuring that all areas of the hotel are clean and well-maintained.
  • Develop and implement strategies to improve efficiency and productivity within the department.
  • Lead and motivate a team of housekeeping staff, providing coaching and guidance to help them reach their full potential.
  • Monitor and maintain high standards of customer service, ensuring that our guests receive exceptional care and attention.
Requirements
  • Degree in hospitality or a related field (or equivalent experience).
  • A minimum of 3-4 years' experience in hotel housekeeping management.
  • Excellent communication and leadership skills.
  • Ability to work effectively in a fast-paced environment.
  • Fluency in English (oral and written).
  • Mandarin speaking is a must, and work authorization in China is required.
Benefits

As a valued member of our team, you can expect a competitive salary range of RMB 150,000 - 200,000 per annum, depending on experience. Additionally, you will enjoy a comprehensive benefits package, including health insurance, paid annual leave, and opportunities for professional development and growth.

If you are a motivated and experienced professional who shares our commitment to excellence and customer satisfaction, we encourage you to apply for this exciting opportunity.



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