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Demand System Operational Manager

3 months ago

Shenzhen, China Benchmark Executive Full time

Joom Marketplace is a platform for shopping from all over the world. Joom Marketplace helps consumers to make shopping easy and entertaining and provides access to high-quality goods from around the world.

Joom Marketplace is one of the key businesses of Joom, an international group of e-commerce companies that was founded in 2016 in Latvia. Joom also includes the following businesses: Onfy, a pharmaceutical marketplace in Germany; JoomPro, a platform for cross-border wholesale trade. Joom’s offices are located in Latvia, China, the USA, Germany, Brazil and Portugal.

Now we are looking for a Demand System Operational Manager to help us handle all operational processes and issues with the Fulfilled By Joom (FBJ) demand system in our warehouse in Dongguan.



Responsibilities

- Analyzing warehouse capacity and introducing changes to the list of goods based on analytics report

- Notifying teams about changes in the list of goods or parameters of the demand system

- Finding and eliminating operational problems, optimizing processes (supplies, forecasting, etc.)

- Introduction of new processes and working on further service development

- Analysis and calculation of warehouse costs, losses in case of incorrect decisions (overstock, deadstock) - FBJ GMV share, FBJ GMV absolute, other costs

- Analysis of the causes of errors and assessment of their impact on costs, delivery speed, etc.

- Notifying teams about operational problems and offering solutions (replacing goods in the warehouse, removing a merchant from the program, operational improvements, etc.)

- Notifying top executives about major problems, broadcasting the status of the analysis

- Continuous monitoring of the entire FBJ system

Requirements

- Proven experience as an Operational Manager working with inventory management

- Fluency in English (C1 level)

- Experience in sales forecasting, replenishment planning, ordering budget management

- Experience in setting up processes from 0 to 1

- Strong analytical and problem-solving abilities

We are offering

- Flexible working hours and 15 days of paid annual leave

- Health insurance, including annual health check-ups

- 100% paid sick leave

- Personal development: professional events, workshops, English classes, corporate library

- Daily meal allowance

- Annual team retreats