Customer Support Representative

3 weeks ago

Guangzhou, China Cummins Inc. Full time

DESCRIPTION

GPP Database Link (

Diagnoses and completes less complex repairs to engines at the customers site.

Key Responsibilities:

Engages customers in a courteous and professional manner. Anticipates and ensures prompt and efficient attention to customer needs. Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete less complex repairs, including identifying and preparing required parts and tools. Performs preventative maintenance activities as per documented schedules and standards on engine and related components in the field. Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor. Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens. Identifies additional service opportunities with customer. Completes training in line with skill and business requirements. Maintains service vehicle and tools for cleanliness and proper operation. Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor.

RESPONSIBILITIES

Competencies:

Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Customer focus - Building strong customer relationships and delivering customer-centric solutions.

Develops talent - Developing people to meet both their career goals and the organizations goals.

Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.

Health and Safety Fundamentals - Champions and models proactive health and safety behaviors by identifying, reporting and participating in actions to improve health and safety in order to build an interdependent culture and contribute to an injury-free workplace.

Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.

Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.

Engine Systems Interactions - Interprets and analyzes the interactions of internal and external electrical and mechanical systems (exhaust, heating, cooling, fuel systems, driveline, aftertreatment, controls, sensors, etc.) by applying tools, service publications (Cummins, Original Equipment Manufacturer) and taking measurements to efficiently and correctly diagnose and repair.

Product Repair and Maintenance - Repairs and maintains mechanical/electrical products following guidelines, using required tools within standard repair time to ensure a quality repair; disassembles and assembles engines or power generators following guidelines, using required tools to ensure a clean and organized environment; inspects and replaces parts and components following re-use guidelines to minimize customers cost of ownership; performs progressive damage check following guidelines to restore to pre-failure condition.

Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.

Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.

Values differences - Recognizing the value that different perspectives and cultures bring to an organization.

Education, Licenses, Certifications:

Apprentice Trained Engine Technician (Preferred)

Vocational diploma from relevant technical institution

Locally valid driving permit

This position may require licensing for compliance with export controls or sanctions regulations.

Experience:

Basic level field service work experience

Intermediate level knowledge of and/or experience with engine products

Customer service experience

QUALIFICATIONS

负责区域经销商管理。

负责业务指标及运营指标的达成。

负责团队项目管理。

具备良好的沟通及协调能力。

具备优秀的主观能动性及学习能力。

  • Customer Support Specialist

    4 weeks ago

    Guangzhou, Guangdong, China 3060 KLA-Tencor International Trade (Shanghai) Co. Ltd科天国际贸易(上海)有限公司 Full time

    Job SummaryWe are seeking a highly skilled Customer Support Engineer to join our team at 3060 KLA-Tencor International Trade (Shanghai) Co. Ltd. The successful candidate will be responsible for providing exceptional customer service and technical support for our complex capital equipment.Key Responsibilities1. Provide technical support and troubleshooting...

  • Customer Support Specialist

    3 weeks ago

    Guangzhou, Guangdong, China Cummins Inc. Full time

    Job SummaryCummins Inc. is seeking a highly skilled Customer Support Representative to join our team. In this role, you will be responsible for providing technical support to customers, troubleshooting complex engine issues, and ensuring prompt and efficient attention to customer needs.Key Responsibilities:Engage with customers in a courteous and...

  • Customer Support Engineer

    5 months ago

    Guangzhou, China 3060 KLA-Tencor International Trade (Shanghai) Co. Ltd科天国际贸易（上海）有限公司 Full time

    Description 1. Responsible for customer service activities associated with updating, troubleshooting, diagnosing and repairing of highly complex capital equipment at customer sites. 2. Represents the company to the customer and assumes accountability for customer satisfaction withservice. 3. Assures operational quality of system equipment. 4....

  • Customer Service Representative

    4 weeks ago

    Guangzhou, Guangdong, China AirAsia Full time

    Job SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Groupdesk team, you will be responsible for delivering exceptional quality of service to our internal and external clients.Key ResponsibilitiesProvide timely and effective support to our clients, ensuring...

  • Customer Service Representative

    3 weeks ago

    Guangzhou, Guangdong, China AirAsia Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for delivering exceptional quality of service to our clients across various sectors, including Travel Agencies, Regulatory Agencies, and Government sectors.Key Responsibilities:Provide...

  • Customer Service Representative

    4 weeks ago

    Guangzhou, Guangdong, China Marriott Vacations Worldwide Full time

    Job SummaryWe are seeking a skilled Customer Service Representative to join our team at Marriott Vacations Worldwide. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our guests, responding to their inquiries, and resolving any issues that may arise.Key ResponsibilitiesProvide excellent customer...

  • Customer Service Representative

    2 weeks ago

    Guangzhou, Guangdong, China FedEx Full time

    Job SummaryFedEx is seeking a skilled Customer Financial Services Representative to join our team. In this role, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesRespond to customer inquiries and resolve issues in a timely and professional mannerProcess customer payments and handle financial...

  • Customer Service Representative

    2 weeks ago

    Guangzhou, Guangdong, China Marriott Vacations Worldwide Full time

    Job SummaryAs a Customer Service Representative at Marriott Vacations Worldwide, you will be responsible for providing exceptional customer service to our guests. This includes greeting customers, offering assistance with merchandise, and responding to questions regarding products. You will also be responsible for maintaining a clean and organized store...

  • Customer Service Representative

    1 month ago

    Guangzhou, Guangdong, China Huntsman Full time

    Job SummaryWe are seeking a highly skilled and motivated Customer Focus Center Representative to join our team at Huntsman. This role will be responsible for ensuring full compliance with corporate EHS standards, business ethics, and international trade compliance.Key ResponsibilitiesDevelop and implement effective demand forecasting and supply planning...

  • Scientific Support Specialist

    3 weeks ago

    Guangzhou, Guangdong, China Thermo Fisher Scientific Full time

    Key ResponsibilitiesDeliver high-quality technical support to customers, ensuring they receive accurate product usage guidance.Collaborate with Sales Representatives to provide on-field support, offering technical and applications expertise as needed.Ppresent engaging seminars to diverse audiences, including customers, potential customers, Sales...

  • Customer Service Representative

    3 weeks ago

    Guangzhou, Guangdong, China Ninja Van Full time

    We are a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia.Our company, Ninja Van, has become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six...

  • Customer Service Representative

    4 weeks ago

    Guangzhou, Guangdong, China CSA Group Full time

    Job Summary:The Customer Care Specialist is a key role within CSA Group, responsible for promoting continued growth and superior customer service for new business and current customers within an assigned territory. This position serves as an internal sales and customer contact for initial inquiries, quotes, and service within an assigned area and provides...

  • Sales Representative

    2 weeks ago

    Guangzhou, Guangdong, China Agilent Full time

    Job SummaryAgilent is seeking a skilled Sales Representative to join our team. As a Sales Representative, you will be responsible for generating new sales opportunities and building strong relationships with our customers.Key ResponsibilitiesIdentify and pursue new sales opportunities to drive business growthDevelop and maintain strong relationships with key...

  • Medical Representative

    1 month ago

    Guangzhou, Guangdong, China Haleon Full time

    About the RoleHaleon is seeking a highly motivated and experienced Medical Representative to join our team. As a Medical Representative, you will be responsible for promoting our pharmaceutical products to healthcare professionals and building strong relationships with key customers.Key ResponsibilitiesDevelop and execute sales strategies to achieve business...

  • Business Development Representative

    3 weeks ago

    Guangzhou, Guangdong, China FedEx Full time

    Job Summary:As a Business Development Representative at FedEx, you will play a key role in identifying and pursuing new business opportunities that drive revenue growth and market expansion. The successful candidate will be responsible for cultivating relationships with existing and potential customers, understanding their needs, and providing tailored...

  • Sales Representative

    4 weeks ago

    Guangzhou, Guangdong, China Agilent Full time

    About the RoleWe are seeking a motivated Sales Representative to join our Life Sciences team. As a Sales Representative, you will be responsible for generating sales and identifying new business opportunities in your designated territory.Key ResponsibilitiesDevelop and maintain relationships with key customers and partnersIdentify and pursue new sales...

  • Elevator Sales Representative

    2 weeks ago

    Guangzhou, Guangdong, China Otis College of Art and Design Full time

    About the Role:As an Elevator Sales Representative with Otis, you will be responsible for developing and executing sales strategies to drive growth in the modernization elevator sales market. You will work closely with customers to understand their needs and provide tailored solutions to meet their requirements.Key Responsibilities:Develop and implement...

  • Customer Service Representative

    3 weeks ago

    Guangzhou, Guangdong, China Huntsman Full time

    Description KEY ACCOUNTABILITIES Ensuring Regulatory Compliance Uphold Huntsman Corporate EHS standards, business ethics, and international trade compliance at all times. Maintain personal conduct in accordance with EHS, HR, and Administration regulations. Strategic Planning and Team Management Align with business strategy and supply chain strategy;...

  • Medical Sales Representative

    4 weeks ago

    Guangzhou, Guangdong, China Boston Scientific Full time

    About the Role:We are seeking a highly motivated and experienced Medical Sales Representative to join our team at Boston Scientific. As a key member of our sales team, you will be responsible for marketing and providing technical support for our products, driving sales and expanding our customer base.Key Responsibilities:Develop and execute sales strategies...

  • Cloud Business Development Representative

    3 days ago

    Guangzhou, Guangdong, China ICP-Huangpu (CAN4) branch Full time

    About the RoleAmazon Connect Technology Services (Beijing) Co., Ltd. is a leading provider of cloud-based technology solutions, and we are seeking an experienced Cloud Business Development Representative to join our team.Key ResponsibilitiesQualify opportunities and work on large dealsManage partner cloud projects across assigned territoriesDevelop and...