Training Manager

7 months ago

Guangzhou, China BNI Full time

Job Summary

Job Description

About BNI

Established in 1985, BNI is the world’s largest business referral network. With over 320,000 small-to medium-size business members in nearly 11,000 chapters across 78+ countries, we are a global company with local footprints. Our proven approach provides members with a structured, positive, and professional referral program that enables them to sharpen their business skills, develop meaningful, long-term relationships, and experience business growth.

关于BNI:

BNI，成立于1985年，是全球知名的商业引荐人脉网络平台。作为一家国际化企业，我们的足迹遍布全球78个国家及地区，设有超过11,000个分会，为超过320,000名中小企会员给予支持。四十年来，我们通过切实有效的策略，为会员提供一套架构完善、正面积极且专业高效的引荐系统，助力会员精进商业技能，建立深远而有意义的合作关系，并共同见证业务蓬勃发展。

Job Summary:

The Training Manager is responsible for overseeing the development and implementation of training programs within our Mainland China operations. This role focuses on enhancing the skills, knowledge, and performance to ensure exceptional experiences and operational excellence. The Training Manager collaborates with various stakeholders to identify training needs, designs curriculum, delivers training sessions, and evaluates effectiveness to drive continuous improvement.

工作概述:

培训经理负责监督培训项目在中国大陆地区的发展和实施。该职位专注于提高技能、知识和绩效，以确保卓越的经验和卓越的运营。培训经理与各利益相关方合作，确定培训需求，设计课程，提供培训课程，并评估有效性，以推动持续改进。

Key Responsibilities:

Collaborate with stakeholders to identify training needs and objectives based on service performance metrics, customer feedback, and organizational goals. Design comprehensive training programs and curriculum tailored to the specific needs of service teams within the region. Develop training materials, including presentations, manuals, and multimedia resources, to facilitate effective learning. Conduct engaging and informative training sessions for service personnel, utilizing a variety of instructional techniques and formats. Deliver training both in-person and through virtual platforms, ensuring accessibility and effectiveness for diverse audiences. Provide ongoing coaching and support to reinforce learning and address individual skill gaps. Assess the effectiveness of training programs through observation, evaluation, and feedback mechanisms. Analyze training outcomes and performance data to identify areas for improvement and adjustment. Collaborate with regional management to monitor service performance metrics and track the impact of training initiatives. Stay abreast of industry trends, best practices, and emerging technologies related to service delivery and training methodologies. Proactively recommend enhancements to training programs, content, and delivery methods to align with evolving business needs and industry standards. Foster a culture of continuous learning and development within the region, promoting individual and team growth. Collaborate with subject matter experts to incorporate technical and product knowledge into training materials and programs. Foster strong relationships with service teams, gaining insights into their needs and challenges to tailor training solutions accordingly.

主要职责:

●与利益相关者合作，根据服务绩效指标、客户反馈和组织目标确定培训需求和目标。

●根据区域内服务团队的具体需求，设计全面的培训计划和课程。

●开发培训材料，包括演示文稿、手册和多媒体资源，以促进有效的学习。

●利用各种教学技术和形式，为服务人员提供有吸引力和信息丰富的培训课程。

●通过面对面和虚拟平台提供培训，确保不同受众的可访问性和有效性。

●提供持续的指导和支持，以加强学习并解决个人技能差距。

●通过观察、评估和反馈机制评估培训项目的有效性。

●分析培训结果和绩效数据，找出需要改进和调整的地方。

●与区域管理层合作，监控服务绩效指标并跟踪培训计划的影响。

●紧跟行业趋势、最佳实践以及与服务交付和培训方法相关的新兴技术。

●主动建议改进培训计划、内容和交付方法，以配合不断变化的业务需求和行业标准。

●在区域内培养持续学习和发展的文化，促进个人和团队的成长。

●与相关领域的专家合作，将技术和产品知识整合到培训材料和项目中。

●与服务团队建立牢固的关系，了解他们的需求和挑战，从而相应地定制培训解决方案。

Qualifications and Skills:

Bachelor’s degree in Business Administration, Human Resources, Education, or related field. Master’s degree is a plus. Proven experience in training and development, preferably in a service-oriented industry or environment. Strong understanding of adult learning principles, instructional design methodologies, and training evaluation techniques. Excellent communication and presentation skills, with the ability to engage and motivate diverse audiences. Proficiency in utilizing training delivery platforms and multimedia tools for virtual and in-person training sessions. Analytical mindset with the ability to interpret data, identify trends, and make data-driven recommendations. Strong organizational skills with the ability to manage multiple priorities and deadlines effectively.

资格与技能 :

●工商管理、人力资源、教育或相关专业本科以上学历，硕士学位优先。

●具备培训和发展经验，在服务型行业或环境工作经验者优先。

●对成人学习原则、教学设计方法和培训评估技术有深刻的理解。

●优秀的沟通和表达能力，具有吸引和激励不同受众的能力。

●熟练使用培训交付平台和多媒体工具进行虚拟和现场培训。

●具有分析思维，能够解释数据，识别趋势，并提出数据驱动的建议。

●较强的组织能力，能够有效地管理多个优先级别事项和截止日期。

We are a company that focuses on Building Relationships. With that, we are only hiring for in-person opportunities based in our existing offices.

​ This is a {full-time, exempt paid} position. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

此职位为全职。请注意，本职位描述并未详尽列出所有相关的活动、职责或责任。随着公司发展的需要，相关职责、责任和活动可能会随时调整，恕不另行通知。

BNI’s wonderful culture based on Givers Gain® is lived out every day by our team and over 320,000 Members globally.

在BNI，我们与全球超过320,000名会员共同践行着“付出者收获”（Givers Gain®）的核心价值理念。

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